Farrar & Tanner Frequently Asked Questions

Does Farrar & Tanner offer any discounts or special deals on gifts?

Farrar & Tanner regularly features Special Offers with discounts of up to 50% off across luxury brands. You’ll find deals on items like Sabatier Professional Knife Sets at half price, or Dartington Crystal Goblets at 20% off. Many products, including Victorinox Swiss Army Knives and Mondaine Watches, can also be personalized at no extra cost. The sale section is updated frequently, so check often to secure limited-time deals before they sell out.

What are the benefits of joining Farrar & Tanner’s free Concierge Club?

Joining Farrar & Tanner’s Concierge Club is free and packed with exclusive perks:

• Complimentary Express Delivery: Ensure your gifts arrive quickly and hassle-free, perfect for last-minute occasions.
• Birthday & Special Occasion Reminders: Receive timely alerts and tailored gift suggestions so you never miss an important date.
• Exclusive Sales & Offers: Access members-only discounts, seasonal promotions, and early access to new products and collections.
• Early Notifications: Be among the first to see new arrivals and limited edition items before the general public.

Sign up with your email to enjoy all these benefits and make gifting easier and more enjoyable.

I’m not sure what to pick, are there any Farrar & Tanner top choices with good discounts?

Many best sellers combine quality and value, letting you find a special gift without overspending. Consider the Sabatier Professional 7 Santoku Knife at 50% off for £22, perfect for cooking enthusiasts. Or the Taylor’s Eye Witness 9 Piece Acacia Knife Block at 40% off for £105.60, ideal for kitchen lovers.

How can I return my item at Farrar & Tanner?  

• Non-Personalised Items: You can return your item for any reason within 60 days of receipt for a full refund or exchange (excluding the original postage fee). Items must be unused and returned in their original packaging.
• Personalised Items: If unsatisfied with engraving or embossing, exchanges or credit to your Farrar & Tanner account are available.
• Return Options:

Free Collection (No Printer Required): Book a doorstep, office or safe-place collection. Royal Mail will bring the label to you.

Drop Off (No Printer Required): Generate a QR code and drop your parcel at a Post Office that offers printing services.

Drop Off (Printer Required): Print your label and drop the parcel at your local Post Office or Parcel Postbox.

Are there discounts or affordable options in the Farrar & Tanner Lady Chic collection for gifts?

The Lady Chic collection offers premium watches, bags, purses and accessories at competitive prices, many discounted 10%–30%. Selected items can be personalized with engraved messages for unique gifts, perfect for birthdays, anniversaries or special occasions.

How much can I save during the Farrar & Tanner new Royal Brierley Sale?

You can enjoy discounts of up to 66% off on selected Royal Brierley crystal pieces. Many popular tumblers, decanters and glassware sets are included in the sale. These limited-time offers provide a great opportunity to own luxury British crystal at exceptional value.

My friends love fine drinks, where can I find good deals at Farrar & Tanner?

Explore premium wines, spirits and glassware with personalized engraving at Drinks Cabinet collection. Take advantage of sales up to 20% off on bestsellers like Dartington Crystal flutes and Pinder Brothers flasks. Items start from £10, perfect for gifting to friends who enjoy quality drinks.

How does Farrar & Tanner support recycling and minimise packaging waste?

Farrar & Tanner avoids plastic packaging wherever possible, opting for shredded cardboard, recyclable Jiffy Green envelopes and post boxes made from 70% recycled materials, all sealed with paper tape. They also participate in the UK’s WEEE scheme, allowing customers to recycle old electrical items safely and responsibly.

How does Farrar & Tanner handle shipping and delivery?

• Standard delivery is free for UK orders over £100 and usually takes 5–10 working days, using fully tracked Royal Mail service. Orders under £100 are charged at the standard rate, depending on weight and location.
• Next Day delivery is available for UK mainland addresses if the order is placed before 2pm, with same-day dispatch; orders after 2pm are sent the following day. Some bulky items are delivered via APC couriers.
• Express delivery is available to UK Concierge Club members for free, automatically upgraded at checkout, typically arriving within 1–3 days. Non-members can choose paid Express for faster delivery.
• For Northern Ireland and Scottish Highlands, bladed items cannot use free express due to restrictions; DPD 2-Day Delivery or Royal Mail options are offered. A safe place delivery can usually be arranged for non-bladed items, and age verification is required for restricted products.

I don’t really know what to get him, is there anything cheap but nice at Farrar & Tanner?

You could start with For Him collection. The UMR RUHLA Open Face Mechanical Pocket Watch is now £180, down from £200 – that’s 10% off. For a bit more flair, the Jean Pierre Full Hunter Pocket Watch Belt Pouch Set is £140, one of their best sellers at a low price. Many classic pocket watches are offered at up to 50% off, so it’s easy to find a memorable gift without overspending.

How does Farrar & Tanner handle personalized engraving orders, and what if I’m not satisfied?

Farrar & Tanner uses in-house laser engraving for a flawless, lasting finish. Select position, enter your message, choose a font and add personalization. Offensive content may be declined, with options to modify or receive a refund. If unsatisfied, their no-quibble returns service ensures peace of mind.

What should I do if my product develops a fault at Farrar & Tanner?

All products come with a manufacturer’s warranty.

• Within 60 days: follow the returns process.
• After 60 days: contact the manufacturer directly; Farrar & Tanner can provide details to assist with your claim.

I want to gift high-quality Farrar & Tanner chef tools without overspending, what are the best deals?

Explore the Head Chef collection with Sabatier, Katana Saya and Jean Dubost essentials, many with personalization. Discounts up to 50% on knife sets and accessories, starting from £8. Find affordable, premium gifts for home cooks and professional chefs.

Does Farrar & Tanner offer discounts or lower prices on outdoor products?

Promotions and sales on outdoor knives, gardening tools, and accessories are frequent. Stanley bottles and Burgon & Ball gardening sets often have 10%–30% off. Sale items are marked on the website; savings are applied automatically. Limited-time offers, seasonal sales, and bundle deals provide additional opportunities. Best-selling items like Opinel knives and Stanley travel mugs can be found at lower prices during promotions. Regularly check the “All The Great Outdoors” section to avoid missing discounted items.