121 Home Furniture Frequently Asked Questions

Does 121 Home Furniture offer discounts on their products?

121 Home Furniture frequently offers discounts on a wide range of items at Sale, including beds, sofas, chairs, and storage units. Many products are listed with reduced prices, often showing the original price alongside the sale price. Discounts can range from small savings to significant markdowns of up to 70% on select furniture pieces. Sale items are regularly updated, so checking the website ensures you don’t miss current promotions. Discounts apply across multiple collections, from contemporary high-gloss bedroom furniture to outdoor and home office pieces. Keep an eye on seasonal sales and clearance events for the best deals.

What are the delivery options and policies for 121 Home Furniture?

Free Delivery

Free delivery is offered on all products to the UK mainland. This applies as long as the item is not returned. For UK Highlands (postcodes AB, DD, FK, IV, KW, KY, PA, PH), a surplus delivery charge may apply—customers are advised to email for a quote.

Delivery to UK Islands and Ireland

Delivery to the UK Islands, including the Isle of Skye, is not available unless customers arrange their own courier from the mainland. Currently, Northern Ireland and the Republic of Ireland are not serviced. For special arrangements, email [email protected] for clarification.

Delivery Location and Assistance

Standard deliveries are made to ground floor front door level unless otherwise specified on the item page. Some items offer 2-man delivery to a room of choice, depending on the product.

Delivery Lead Times

Lead times vary by brand:

• Baumhaus: 3–7 working days
• CosmoLiving: 1–3 working days
• Julian Bowen: 2–7 working days
• 121 Assembled Furniture: 1–10 working days

Times are indicative, depend on stock, and may be affected by bank holidays.

Courier Responsibility and Failed Deliveries

Third-party couriers are used for deliveries and 121 Home Furniture cannot be held liable for delays or cancellations due to unforeseen circumstances. If a delivery window is missed (e.g., 9–12), redelivery or return charges may apply. Dorel deliveries may attempt leaving items with neighbors or leave a card; after three failed attempts, items are returned to the warehouse with applicable charges.

Need Help or Clarification?

If unsure about delivery options, charges, or timing, you can email [email protected] for guidance. The team will provide quotes, clarify lead times and help ensure smooth delivery.

How do I know the colours of furniture will match my expectations at 121 Home Furniture?

121 Home Furniture understands that online images may not perfectly reflect the actual product colours. Customers can request swatches of the material before purchase to ensure the chosen colour meets expectations. Minor variations in colouration due to computer screens are normal and do not affect product quality. This helps customers make informed decisions and avoid disappointment with their order.

Can I return or exchange my 121 Home Furniture orders if I’m not satisfied?

• 121 Home Furniture accepts returns or exchanges for unused, unbuilt, and resalable items within 14 days of purchase or receipt, provided the company is notified within 48 hours of delivery.
• Any return must be in the original packaging. If items are faulty or defective, 121 Home Furniture will cover return shipping costs, but for other returns, the customer is responsible for carriage costs. Photos of damaged items should be provided to assist with insurance claims or replacement part arrangements.

Do I get a discount if I buy multiple 121 Home Furniture items?

Absolutely! At 121 Home Furniture, Multi-Buy Discounts let you save when you purchase furniture bundles like beds with bedside cabinets, dressers with wardrobes, or living room sets. Discounts typically range from 10% to 40%, making it cheaper than buying each item separately. Even lower-priced items can be included in these bundles, so you get more value for your money. Plus, all multi-buy bundles come with free delivery across mainland UK, and you can spread the cost with interest-free PayPal installments. If your ideal bundle isn’t listed, just email [email protected] for a tailored deal. It’s an easy way to furnish your home while saving big!

Are there any warranties on 121 Home Furniture products?

All products come with a minimum 12-month manufacturer’s warranty, providing peace of mind for any defects or faults. For specific product lines, extended warranty information can be requested from 121 Home Furniture. The warranty covers manufacturing defects, but does not affect statutory rights for faulty goods. Customers are encouraged to check warranty details before purchase if concerned about long-term coverage.

Can I pay my 121 Home Furniture orders in installments?

121 Home Furniture offers the Pay in 3 option through PayPal, allowing you to split your purchase into three interest-free payments. This makes it easier to manage your budget while enjoying a secure and convenient way to shop. The option is available for all items on the website.

I want to buy some beds for my kids, does 121 Home Furniture offer any discounts?

121 Home Furniture offers exclusive discounts when you purchase two or more Children’s Beds or mix them with other furniture items. Discounts can range from 10% up to 40%, depending on the products selected. Even lower-priced beds, like the Luna Single Bed or Salerno Shaker Single Bed, are eligible for these bundle deals. They also provide a price match guarantee, ensuring you get the best value. Most bundles include free delivery across mainland UK, making it even easier to save. You can contact 121 Home Furniture directly to arrange personalized bundle discounts.

How can I make sure I get the best price when shopping at 121 Home Furniture?

121 Home Furniture offers a Price Match Guarantee to ensure you get the best possible deal. If you find the same product available at a lower price on a competitor’s online store, 121 will endeavour to match it, provided the following conditions are met:

• The product must exactly match the one offered by 121, including model, specifications, and finish.
• The guarantee applies only to current purchases and cannot be applied retrospectively.
• If a competitor is selling the product at a loss due to an error, 121 reserves the right not to match the price.
• The competitor’s price must include all additional charges, such as delivery or taxes.
• Comparisons must be made site-to-site, not by combining the lowest prices from multiple sites.

If you have any questions or need assistance with a price match request, you can email 121 Home Furniture at [email protected] before making a purchase. The team will help you as best they can.