ADT Frequently Asked Question

Does ADT offer a free gift?
ADT currently offers a FREE Floodlight Camera as part of its home security promotion. It’s the perfect way to protect the things you love—especially as the darker winter months approach. With longer nights and reduced visibility, having a professionally monitored security system makes a powerful difference. ADT’s floodlight camera helps brighten dark areas, deter intruders, and increase your peace of mind. With smart lighting, real-time alerts, and professional monitoring, you can take full control of your home security and step into winter with confidence.

What can I get at ADT?
ADT provides an all-inclusive service, giving customers everything they need for complete home protection. Unlike many other security companies, ADT includes installation, maintenance, and ongoing support within your subscription—so you never face unexpected fees.
Their all-inclusive maintenance programme covers:

• Professional installation by NSI-accredited engineers
  
• Repairs for accidental damage
  
• Cover against vandalism
  
• Battery replacements
  
• Full technical support and servicing

With 150 years of experience, ADT has built a reputation for protecting homes and businesses with unmatched expertise and cutting-edge technology. They combine smart home innovations, security monitoring, and professional engineering to deliver reliable systems trusted by customers nationwide.

ADT also holds strict international accreditations and multiple NSI certifications, proving their commitment to safety, quality, and trust. When you choose ADT, you’re choosing one of the most respected names in home security—backed by decades of reliability.

How does ADT compare to the competition?
ADT encourages customers to directly compare its services to other home security providers. Their packages include features, technology, and professional support that many competitors do not offer. With round-the-clock monitoring, all-inclusive maintenance, and premium hardware, ADT stands out as one of the most complete and dependable home security solutions available today.

Can I purchase a pet-friendly alarm without monthly monitoring costs at ADT?
No. Every ADT alarm system is professionally monitored 24/7, 365 days a year. Monitoring is integral to ADT’s security philosophy—their systems are designed to protect your home around the clock, with experts ready to respond to potential threats at any time. This includes their popular pet-friendly alarm system, which ensures your pets can move freely without triggering false alarms.

How many ADT smoke alarms do I need in a 2-bedroom house?
General safety guidelines recommend:

• One smoke alarm in the living room
  
• One smoke alarm in each hallway or landing
  
• One heat alarm in the kitchen
  

However, ADT specialists tailor every security package to each home. They assess the layout, risk areas, and your personal concerns to design a system that provides maximum protection and peace of mind.

Can ADT help me stay safe online?
ADT takes digital security seriously, ensuring your personal data and surveillance footage are as secure as your home. Their systems offer:
Bank-level encryption
State-of-the-art encryption protects every data transmission. ADT’s security standards are trusted even by major UK banks.

Secure cloud storage
Your footage and data are stored safely in protected cloud systems accessible only by you.

Backup GPRS connection
If your Wi-Fi goes down, ADT’s Smart Home system uses a backup connection to ensure your home remains monitored without interruption.

How do I pay a bill at ADT?
ADT offers several convenient payment options:

• Online payments
  
• Over the phone
  
• Direct Debit
  
• Chequ