ASDA Photo Frequently Asked Questions

How can I save on calendars and diaries at ASDA Photo?

Use code at checkout to enjoy Buy 1, Get 1 Half Price on all calendars and diaries. This promotion is valid until 30th October. All orders are eligible for FREE Click & Collect.

Is there a limit to how many camera film products I can order?

Yes, due to limited stock, there’s a monthly limit of 10 camera film products per customer. Film products are excluded from all discounts and promotional offers.

Why should I choose ASDA Photo for personalised Christmas gifts?

ASDA Photo offers a wide range of personalised Christmas gifts at competitive prices. Get 6x4" photo prints from £0.09, Christmas cards from £4.50 and acrylic photo baubles from £4.25. Personalise Santa sacks, mugs and more online with photos, names or messages.

How much is delivery at ASDA Photo?

Standard delivery costs £4.99 and usually arrives within 5 working days. Express Delivery is available for selected items ordered before 12pm (Mon–Fri) and usually arrives the next working day. Tracking details are provided once dispatched.

Can I get a discount on photo prints at ASDA Photo?

You can get 50 6x4" photo prints for only £25 by using the code at checkout. This offer helps you save while creating photo albums, gifts or keepsakes. Just enter the code when placing your order online to apply the discount. Your prints will be ready for collection at your local ASDA Photo store.

What is the ASDA Photo “Buy One, Get One Half Price” offer about?

Use code to buy one personalised gift and get the second for half price. Many items are eligible for Click & Collect within 1 hour. 

How does Click & Collect work at ASDA Photo?

• Collection process and cost

Click & Collect is completely free with no minimum spend. You can collect your order from any Max Spielmann store nationwide, including selected Asda supermarkets and over 100 self-service kiosks. Just choose your preferred store during checkout and bring your name and order number when collecting.

• Collection times and notifications

Collection times vary depending on your order — photo prints may be ready in 20 minutes, some personalized gifts within 1 hour, while others may take up to 5 working days. You’ll receive an email notification once your order is ready, and can collect available items separately if part of your order is completed early.

What should I know about in-store collection and uncollected orders?

If you choose Collect in Store, your order will be held for up to 3 months. After that, uncollected items may be disposed of and ASDA Photo may refuse future orders for the one who repeatedly fail to collect.

Can I save money on next-day photo prints and gifts at ASDA Photo?

Next-day photo prints and gifts are priced competitively, with discounts of up to 23% available on selected items. Delivery costs £7.99, giving you fast service at a clear, fixed price. These offers make it easy to get high-quality, personalised gifts quickly without overspending.

What payment methods are accepted at ASDA Photo?

ASDA Photo accepts Mastercard, VISA, Apple Pay, Google Pay and PayPal. Payments are secure, with temporary pre-authorisations released within 7 working days. Invoices are available under “My Orders.”

Are there any discounts for new ASDA Photo customers?

When you sign up for the newsletter, you’ll receive 15% off your first order. It’s an easy way to save while staying updated on future offers and product launches. The discount code will be emailed directly to you after subscribing. 

What is the returns policy at ASDA Photo?

• Personalised Items or Prints: Personalised items cannot be returned or refunded unless they arrive damaged or faulty.
• Non-Personalised Items: Orders can be cancelled or changed within 14 days of delivery. Contact ASDA Photo for return or refund requests.
• Order Changes: Refunds are not available for ordering mistakes or changes of mind. Made to Order items can only be changed or cancelled if production has not started.
• Incorrect or Damaged Orders: Items that arrive damaged or incorrect may be eligible for a return or refund.
• Refund Processing Time: Once approved, refunds are processed within 5 working days.

Can I use more than one discount code on a single order?

No, only one discount code can be applied per order, and postage costs are not included in discounts. Certain items, including cameras, film, film processing, custom framing, gift vouchers and print credits, are excluded from all discount codes. Already discounted products cannot have further discounts applied.

What happens if I try to use an expired or lost print credit?

Print credits from the One Year Print Deal are valid for 12 months from the month of purchase. Any credits not used within their month of validity, after the first month, will be lost. Lost, stolen, or destroyed credit booklets cannot be replaced or refunded.