BrandAlley Frequently Asked Questions

What christmas offers are currently available at BrandAlley?

BrandAlley is spreading festive cheer with up to 70% off at the Christmas Shop. You can explore a wide range of seasonal gifts, decorations and must-have items at amazing discounts.

What payment methods does BrandAlley accept?

BrandAlley provides multiple payment options for customer convenience. Key details include:

• Accepted Payment Methods: Visa, MasterCard, American Express, PayPal, PayPal Credit, Clearpay and Klarna.

Clearpay Details:

• Splits purchases into four interest-free instalments paid every two weeks.
• Maximum order value is £1,000, subject to eligibility checks.
• Refunds for returns are processed back to Clearpay once BrandAlley confirms receipt.

PayPal Credit Details:

• 0% interest for 4 months on purchases over £99.
• Standard variable interest of 23.9% p.a. applies for purchases under £99 or after the promotional period.
• Returns are refunded to the PayPal Credit account following BrandAlley’s standard process.

Please note: Some providers may require additional security checks at checkout. Gift cards or promotional codes can be used alongside Clearpay.

Can I get promo code as a new customer at BrandAlley?

The WELCOME15 code gives new customers £15 off when spending £75 or more in a single transaction. It is case-sensitive, limited to one use per person and only valid for customers with no completed orders. The code cannot be combined with other promotional or customer service codes and certain products are excluded. If the discount does not appear at checkout, it means that one or more items in your basket are not eligible for this promotion.

Are BrandAlley’s designer sale discounts really up to 80% off?

BrandAlley offers incredible designer sale discounts of up to 80% on a wide range of luxury and high-street fashion items. Each item in the sale is genuine, carefully selected and updated regularly to provide customers with the best deals. These discounts make it easier than ever to shop premium brands without compromising on quality. Their Customer Care team ensures a seamless experience, helping you find the best deals while providing support every step of the way.

What options exist at BrandAlley for cancelling an order before delivery?

You can cancel an order at any time prior to dispatch or within twenty-eight (28) working days of receiving their items. The cancellation process requires following the BrandAlley returns procedure, and the postage charge will be refunded if the entire order is returned. Orders can only be cancelled while the status shows "Order being prepared" or "Order dispatched." Contacting BrandAlley’s Customer Service team by email or phone is necessary to initiate a cancellation.

Are there extra savings on bed and bath items already on sale at BrandAlley?

BrandAlley has further markdowns on selected bed and bath products, with discounts of up to 75% off, including items that were already reduced. These additional savings are applied automatically at checkout, offering excellent value for your money. Delivery times may vary depending on stock availability and some items may be shipped separately. All purchases are protected by BrandAlley’s returns policy, so you can return products in their original condition if needed.

What is BrandAlley’s return policy and how long does it take to get a refund?

BrandAlley works to make returns smooth and reliable, handling each item with care to ensure refunds or replacements are processed efficiently. Here are the main points:

• Return Window: Items sold and delivered by BrandAlley can be returned within 30 days from delivery. Holiday purchases may have extended return periods. Items sold by partner brands may follow different return rules.
• Item Condition: Returns must be unused, with original packaging and labels intact. Hygiene-sensitive items like lingerie, hosiery, earrings, cosmetics and alcohol-containing food are non-returnable. Swimwear can only be returned if hygiene strips remain in place.
• Creating a Return: Returns labels can be generated via the BrandAlley Returns Portal. Royal Mail returns cost £3.95 and FedEx returns £7.95, which will be deducted from the refund. QR codes can be used at post offices if printing is unavailable. Each order must be returned separately.

Refund Process:

• Returns are inspected within 72 hours of arrival (Sundays excluded).
• Refunds are issued within 14 days after inspection.
• Keep proof of return until the refund is confirmed via email.

• Faulty or Incorrect Items: You should provide clear photos of the item, damaged areas, packaging and labels. BrandAlley will check stock for replacements or process a refund if necessary.
• Returns from Partner Sellers: Policies vary by seller. Some items may be non-returnable or may incur collection/restocking fees. You must contact the partner directly via the “My Orders” section of their BrandAlley account.

What discounts are available on Wall Art at BrandAlley?

At BrandAlley, you can enjoy incredible savings on ready to hang wall art, with selected pieces now available for up to 70% off. This is a great opportunity to update your home décor with stylish and affordable designs. Discounts are automatically applied at checkout and availability is limited, so it’s best to shop early. Delivery times may vary depending on whether items are held in warehouse or need to be sourced from suppliers, and all purchases are covered by BrandAlley’s returns policy, allowing you to return items in their original condition if needed.

How much can I save on designer bed and bath items at BrandAlley?

BrandAlley is offering up to 80% off on selected designer bed and bath products, allowing you to upgrade your bedroom or bathroom with premium items at unbeatable prices. The discounts are automatically applied at checkout for eligible products, and stock is limited, so items may sell out quickly.

What are the delivery times and options available at BrandAlley?

At BrandAlley, delivery times depend on whether your items are immediately available in warehouse or need to be sourced from suppliers after purchase. Items in stock are usually delivered within 2–4 working days, while products requiring supplier delivery may take up to 15–20 working days. The estimated delivery date for each item is always displayed on the sale page, product page and at checkout to help you track your order.

Delivery options and costs are designed to give you flexibility: Economy Delivery costs £2.99 (4–7 days), Standard Delivery is £4.99 (2–4 days) and Express Delivery is £7.99 for next-day delivery in most UK areas, though some postcodes may take two days. Additional charges may apply for large or bulky items, and for deliveries to Ireland or the Channel Islands. Orders containing multiple items with different availability may be split-shipped as items become ready.

If you miss a delivery: Royal Mail will hold parcels for 18 days, allowing collection from your local office, arranging free re-delivery, or paying 70p to redirect to a Post Office. FedEx will attempt delivery up to three times and may leave parcels with a neighbour or in a safe place; returned parcels will be refunded once received by BrandAlley.

During peak periods, such as sales events, holidays or due to extreme weather, delivery schedules may be affected, though BrandAlley strives to minimize delays. Marketplace orders sold directly by trusted sellers may carry separate delivery fees, which will be clearly shown at checkout.

BrandAlley also offers Free Standard Delivery when you spend over £125, automatically applying a discount of £2.99 at checkout. If your chosen shipping option costs more than £2.99, you will only pay the difference. This promotion applies only to items sold and delivered by BrandAlley, not to items fulfilled by Marketplace sellers.