Chess Sets Frequently Asked Question

Do I Enjoy Free Shipping at Chess Sets Online Store?
You can enjoy free shipping on orders over £50. Chess Sets offers next-day delivery within the UK. Orders placed before 2 PM are shipped the same day using FedEx and UPS.
Shipping to the United States: Orders will arrive within 5-7 working days, and all orders under $800 are free of sales tax as Chess Sets operates from the UK.

Does Chess Sets Have Any Promotions for Perfect Chess Gifts?
You can save up to £135 on the perfect chess gifts. Chess Sets has spent over a decade sourcing the finest chess pieces from countries like India, Greece, Italy, and Poland, and high-quality boards from Spain and Italy. Their collections feature beautifully crafted sets, matched with excellent storage cases and chess clocks — all backed by exceptional customer service.

Is There a Discount for New Buyers at Chess Sets?
Sure! Subscribe to their newsletter today and enjoy an exclusive 10% discount on your first purchase at checkout, along with regular updates on the latest product releases, special promotions, and insider deals delivered directly to your inbox.

How Long Is the Warranty at Chess Sets?
Chess Sets offers a comprehensive 2-year warranty on all their products, ensuring that you're covered for any defects or issues during that time. In addition to this, they provide a generous free lifetime chess piece replacement service, meaning that if you ever lose or accidentally break a piece, all you need to do is reach out to their customer service team, and they’ll promptly send you a replacement at no extra cost. This dedication to quality and customer satisfaction ensures that your chess set remains complete and in perfect condition for years to come.

Does Chess Sets Have No Quibble Returns? What Is Their Refund Policy?
If you change your mind within 30 days of delivery, you can return the product for a full refund. The product must be in its original packaging and in the same condition as when you received it. If your order arrives damaged or faulty, Chess Sets will collect the item and replace it as quickly as possible.
Return Instructions:

• Use the original packaging
  
• Include protective packing materials
  
• Ensure the product is clean
  
• Add your name, address, phone number, and order reference
  
• Use a high-quality outer box if possible

How Do You Store Chess Pieces from Chess Sets?
Many sets come with a chess piece storage box, which will be mentioned in the product title or description. If you’re purchasing a set without a storage box or need one for an existing set, Chess Sets offers a lovely range of beautiful chess cases.

Are Chess Sets a Good Investment?
Chess sets are not just games—they can also serve as cherished heirlooms and valuable investments. Crafted from premium, exotic woods such as Ebony, Rosewood, and other rare materials, these sets are designed to be both stunningly beautiful and incredibly durable, with the potential to last for generations. As time passes, the rarity of the materials and the craftsmanship involved in creating these sets often makes them even more valuable, both in terms of their monetary worth and their sentimental significance. Owning such a set means having a timeless piece of art that can be passed down through the years, growing in both historical and emotional value.

How Do You Choose a Chess Set at Chess Sets?
Choosing a chess set can be overwhelming with so many beautiful options. If you’re unsure, Chess Sets recommends browsing their range of chess set bundles to simplify your decision-making process.

How Does Chess Sets Ensure My Payment Is Safe?
Chess Sets uses Shopify, the leading e-commerce platform, to power their store. Payments are processed through trusted payment systems, which are secure and used by over a million stores worldwide.

Does Chess Sets Accept Recycling?
Chess Sets supports recycling efforts. While most of their products are non-electrical, they encourage customers to return eligible items for responsible recycling. They use recyclable cardboard and biodegradable packing peanuts to protect your products. You can also send old electrical items like a chess clock for responsible recycling, and Chess Sets will arrange free pick-up for you.