Deliveroo Frequently Asked Question

Does Deliveroo offer a discount for first orders?
Deliveroo rewards new customers with a generous £12 off your first order when you spend £20. This first-order offer is a great way to try out Deliveroo, whether you’re craving a takeaway classic, a restaurant favourite, or groceries delivered to your door. Simply place your first order, meet the minimum spend, and enjoy instant savings at checkout.

Is a student discount available at Deliveroo?
Absolutely. Deliveroo offers an exclusive student deal designed to make ordering more affordable during uni life. Students can enjoy free delivery on eligible orders over £15 at restaurants and £25 at stores, plus access to exclusive offers and rewards with free Deliveroo Plus Silver for students, usually priced at £3.49 per month.
This student membership can last for up to three years from sign-up to Deliveroo Students and does not automatically renew into a paid subscription. You can cancel at any time with no extra charges. Free delivery applies to eligible orders only (excluding fees), and long-distance orders are not included. The offer is available to students aged 18+ who are enrolled in a higher education institution and successfully verify their student status.
Students may also receive exclusive partner deals, such as:

• Wingstop: 10% off when you spend £20 or more (excluding fees)
  
• Boojum: 10% off when you spend £20 or €22 or more (excluding fees)

Partner offers may vary by location and availability.

Are there any meal deals available at Deliveroo?
Deliveroo regularly features meal deals with savings of up to 25% at participating restaurants. These offers are ideal for midweek meals, family dinners, or when you want to enjoy your favourite takeaway for less. Meal deals are subject to availability, and service or delivery fees may still apply. Participating restaurants and deal availability can vary by area.

What gift card values does Deliveroo offer, and how can I redeem them?
Deliveroo gift cards are available in values of £20, £30, £40, £50, and £100, making them a flexible option for gifting or personal use. Gift cards are delivered by email and will expire on the date stated in the email. If no expiry date is specified, the gift card will expire 12 months from the purchase date.
To redeem a Deliveroo gift card:

• Log in or register on the Deliveroo app
  
• Go to My Account and select Vouchers and Credit
  
• Click Add Code (iOS) or the + button (Android)
  
• Enter your gift code and submit
  

You can also redeem your gift card during checkout by entering the code in the promo code box. The credit will be applied automatically to your order.

What fees does Deliveroo charge?
When placing an order, you may see up to four types of fees: delivery fees, extended delivery fees, service fees, and small order fees. All fees are clearly shown before checkout.

• Delivery fees vary based on distance and restaurant
  
• Extended delivery fees apply to long-distance orders and are discounted for Plus members
  
• Service fees support app improvements, restaurant selection, and 24-hour customer support
  
• Small order fees apply if your basket does not meet the restaurant’s minimum spend
  

You can often remove a small order fee by adding more items to your basket.

Can I get a refund if I cancel Deliveroo Plus?
You can request a full refund within the first 14 days of your paid subscription period. After this cooling-off period, refunds are not available for cancellations due to a change of mind. If you need assistance, Deliveroo’s Customer Care team is available to help.

Are there any special partnerships available at Deliveroo?
Amazon Prime members can enjoy Deliveroo Plus Silver for free for 12 months, giving unlimited free delivery on eligible restaurant orders over £15 and grocery or retail orders over £25. Your free membership remains active as long as you maintain your Amazon Prime subscription. If Prime ends, access to free Deliveroo Plus Silver will also end.