Fitness First Frequently Asked Questions

Are there any current membership offers at Fitness First?

Fitness First is offering a limited-time Promotion where your first month is half price when you join. This is a short-term offer, so signing up soon ensures you don’t miss out.

I’m interested in Fitness First corporate memberships, how do they work and what are the benefits?

Fitness First corporate memberships give your employees access to innovative classes, fitness programs, and expert guidance, while helping your company improve team performance, boost morale, and support a healthier, happier workforce. You can enquire via the form on the website or join directly using your company’s exclusive employer code.

How can I stay updated with Fitness First news and promotions?

You can follow Fitness First on social media platforms like Twitter, Facebook, Instagram, LinkedIn, and TikTok to get the latest updates, fitness tips, and exclusive offers.

What payment methods can I use at Fitness First?

Fitness First accepts a variety of payment options including Visa, Mastercard, AMEX, Apple Pay, Google Pay and Klarna, making it easy and convenient to pay for your membership or classes.

How can I cancel my Fitness First membership?

• Members can cancel via the ‘My Membership’ section online.
• Cancellation within the first 7 days is allowed without charges, provided you haven’t visited the club 3+ times. After this, you can cancel at the end of your minimum term with one month’s notice, pay the remaining balance, or pay a settlement fee to leave immediately.
• Special circumstances like medical reasons or relocation may allow fee-free cancellation with proof.

I’m a student, how can I get a Fitness First discount?

Students can enjoy Fitness First offers including the first month for £10, no joining fee, and up to 25% off. To get your discount, create a free Student Beans account, verify your student status in about 2 minutes, then reveal your code and enter it at checkout.

How can I start or advance my career as a personal trainer with Fitness First?

Fitness First offers two pathways to support your personal training journey.

• If you’re just starting out, you can join the PT Academy in partnership with CAWS, completing a flexible course at your own pace while gaining the skills and certification needed to build a strong client base.
• If you’re already qualified, PT Connect provides a structured, supportive route into self-employment, giving you access to an experienced team, resources, and a community to grow your business confidently. Both paths are designed to help you build a rewarding, sustainable career in fitness and make a meaningful impact with your clients.

What member benefits can I get with Fitness First?

Fitness First members enjoy exclusive discounts from partner brands. For example, Under Armour offers 15% off, Healf gives 20% off everything, Calo provides 50% off your first week, Built for Athletes gives 20% off your first purchase, Manscaped offers 15% off everything, and Bio-Synergy gives 25% off. These deals make being a member more rewarding and help you save on fitness and wellness products.

How do Fitness First class bookings work?

Classes can be booked via the Fitness First app or website, up to 7 days in advance. Booking guarantees your spot, while walk-ins are not guaranteed. Cancellations must be made at least 4 hours before class start to avoid penalties. Repeated late cancellations or no-shows may result in suspension from class booking.

What are the Fitness First rules for swimming pools, spa baths and recovery pools?

Pools are not lifeguarded. Children under 16 require adult supervision (1:1 for under 4, 2:1 for ages 4–16). Sessions have time limits (10–15 minutes), and users with illness, wounds, or certain medical conditions should avoid use. Follow all safety instructions, shower before use, and exit immediately if feeling unwell.

Can I freeze my Fitness First membership?

Members can freeze membership for 1–3 months via the Member Area for £8 per month, retaining access to the FFX app. Free freezes may be granted for medical or relocation reasons with evidence. Frozen months do not count towards your initial minimum term. Members who pay upfront must contact Membership Services to request a freeze.

What do I need to know about Fitness First personal training and services?

Personal trainers are self-employed, and all arrangements are directly with them. You can book sessions or packages through the FFX PT App, with availability, pricing, and validity determined by the trainer. Sessions booked digitally can be scheduled at least 3 hours after purchase.

How does Fitness First locker hire work?

Lockers are available for a £30 refundable deposit for members only. Lost keys forfeit the deposit. Lockers are for training kit and cosmetics only, not valuables. Cancellation requires one month’s notice. Fitness First is not liable for theft or loss.

Can I use Fitness First day passes or pay-as-you-go memberships?

Day passes are valid until midnight on the selected date and are non-transferable and non-refundable. Pay-as-you-go packs (5 or 10 sessions) give access to facilities within your tier and are valid for 2–3 months from purchase. Unused sessions are not refunded.

What membership options are available at Fitness First Highbury?

Fitness First Highbury offers unlimited access to all gym facilities and classes starting from £69–£85 per month. Membership includes access to 21 clubs across the UK, all group classes, and smart workouts through the Member App. You can also enjoy over 100 exclusive member offers, book personal training sessions, and manage your membership online. A 7-day cooling-off period applies, giving you flexibility when joining.

What are the steps to join Fitness First and how can I pay for my membership?

• To join Fitness First, you select a membership plan with a minimum term of 1, 3, 6, 9, or 12 months.
• You can pay either upfront in full or via monthly Direct Debit. For Direct Debit, the first payment (including any joining fee) is collected upfront by card, and subsequent payments are taken monthly. Late payments may result in additional charges, suspension, or referral to a debt collection service.
• Membership fees may increase with at least 14 days’ notice after the initial term.