Havens Frequently Asked Questions

I want to get festive Christmas decorations and gifts, what’s the best way to find deals at Havens?

Havens’ Home Decor Gifts for Christmas Collection is brimming with festive cheer! You can browse Santa ornaments, holiday glassware, seasonal tableware and charming home décor items—all ideal for gifts or sprucing up your own space. Many items are on sale, like the Portmeirion Holly & Ivy Plate 27cm for £10.50 (was £21.00) or the Wrendale Baby’s First Christmas Owl Bauble for £7.25 (was £14.50). With elegant Georg Jensen mobiles, playful Newbridge Silverware decorations, and more, there’s something to make every home sparkle. Ordering early ensures you’ll get your favourites in time for Christmas!

Can I get discounted glassware at Havens?

Havens offers stunning glassware at up to 50% off, so you can enjoy luxury crystal for less. The Royal Scot Crystal Skye Champagne Flute Set of 6 is now £155, down from £310, letting you bring elegance to your table at half the price. Many other glasses, tumblers and vases are also included in the sale.

What are the shipping options and costs for UK and international orders at Havens?

• Havens offers free standard delivery on UK orders over £50, with a £5.50 charge for orders under that amount. For next-day delivery, you can place an order by 1:00 pm (Monday–Thursday) for same-day dispatch.
• International orders over £100 qualify for free delivery (excluding the Channel Islands). Delivery costs for orders under £100 vary by destination, with charges between £12–£20. Please note, customs duties and taxes for international shipments are the responsibility of the recipient.

Can I find Havens Burleigh products on sale or special offers?

Absolutely! Burleigh treasures are often available at delightful discounts, with many plates, mugs, bowls and gift sets marked down by up to 50%. From charming everyday pieces starting around £11.95 to stunning statement items up to £156, there’s something for every home and budget. Keep an eye out for limited-time deals and seasonal offers and enjoy flexible payment options like Klarna to make treating yourself even easier. Grab your favourites before they sell out!

Where can I find the biggest discounts at Havens?

The Havens Outlet is your go-to spot for the best bargains! Here you’ll find stunning deals on glassware, tableware and home accessories, with prices slashed by up to 50% or more. Stock moves fast, so it’s worth popping by often to snap up the latest treasures at amazing prices!

What payment options and VAT policies does Havens offer?

Havens accepts a variety of secure payment methods including major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. For most in-stock items, full payment is taken at checkout, while made-to-order items may require a 35–50% deposit, with the balance collected before dispatch. Interest-free instalments are available for orders over £120 via WorldPay’s Future Pay. All prices include UK VAT, and the amount you see is the total you pay, with deposits on custom items being non-refundable if an order is cancelled.

Can I use Klarna to pay at Havens?

Klarna can be used to pay for both full-price and discounted products. You can choose between paying later, with up to 30 days to settle your balance, or spreading the cost over 3 monthly installments. Please note that all payments are subject to approval by Klarna, and you will receive reminders from them when payments are due.

What is Havens’ returns and exchange policy?

• If you are unhappy with a purchase or it arrives damaged, you can return it within 28 days of receiving it for a full refund, provided the item is unused, in its original condition and in the original packaging. Made-to-order items may be exempt, so it’s important to confirm eligibility before returning.
• For standard returns, you are responsible for the return postage and shipping costs are non-refundable; the cost of return postage may be deducted from your refund.
• Exchanges are only offered for defective or damaged items. In these cases, Havens will provide a prepaid return label, so no postage cost is incurred. Before returning any item, you should contact Customer Services to arrange the return or exchange and receive instructions.
• Refunds are usually processed within 14 working days of receiving and inspecting the returned item.

What can I expect when shopping the Royal Crown Derby collection at Havens?

Havens offers a wide range of Royal Crown Derby fine bone china, handcrafted in England since 1750 and often embellished with 22-carat gold. Prices range from more accessible pieces like coffee saucers and tea cups around £26–£106 to luxury items such as soup tureens and collectable paperweights that can reach over £1,000. Every item reflects British craftsmanship, making them perfect for gifts or adding elegance to your own tableware collection.

What tableware deals are available at Havens?

Havens offers a vast selection of tableware, from everyday crockery to luxury porcelain, with prices starting as low as £0. Many items are on sale, with discounts up to 100% off on selected pieces, including mugs, bowls, saucers and plates.