iScooter Frequently Asked Questions

What makes the iScooter Black Friday Sale the best time to buy?

The iScooter 2025 Black Friday Sale offers savings up to 40% on top-selling e-scooters, e-bikes, and kids’ rides, with automatic bundle discounts of 6% off for 2 units and 10% off for 3 units (excluding accessories). UK local free shipping, an extra 12-month extended warranty, a 30-day price guarantee, and a £10 welcome reward for newsletter sign-ups make this the most cost-effective time to shop.

If I want to get the best deal on an iScooter e-bike, what do you recommend?

Check out the iScooter EBike collection. Popular models like the U1 Foldable, U2 Commuter, and M10 Mountain Bike are available at 35%–42% off regular prices. All deals include free shipping, a 2-year warranty and 30-day returns, making it the perfect time to buy.

What are iScooter Bundle Deals and how do they work?

iScooter Bundle Deals let you purchase multiple products together at a discounted price, saving up to £300. Each bundle combines top-selling scooters or bikes with accessories such as racks, locks, phone holders and mirrors. For example, the U1 Bundle includes an electric bike, front rack, chain lock, and phone holder for just £429.99 (save £140). Simply select your bundle and add it to your cart to enjoy great value in one purchase.

What should I know before returning a product to iScooter?

• Return Timeframe: Any new and unused product can be returned within 30 days of delivery. Items must have less than 10 km on the display, include all original accessories, and be in original packaging.
• Shipping Responsibility: iScooter covers return shipping for quality issues within 30 days. Returns due to customer-related reasons are the your responsibility for shipping costs.
• Fees and Deductions: Unopened e-scooters incur a 15% restocking fee, e-bikes 20%, and opened items 25%. Transaction fees, duties, and shipping costs are borne by your side. Cancelled orders before shipment incur an 8% processing fee.
• Non-Returnable Items: Hoverboards, X02/X02Pro mobility scooters, walking pads, treadmills, and kids’ e-scooters are non-returnable, along with accessories and special-order items. Returns without an iScooter label or late damage reports (beyond 7 days) may be rejected or partially refunded.

Does iScooter offer special discounts or sales on electric scooters?

iScooter regularly runs major sales events, like Black Friday, offering the lowest prices of the year on Electric Scooters. Models such as the i9, i10Plus, and iX-Series are often discounted over 50% and include free shipping, a 1-year warranty, and 30-day returns.

I’m a student, can I get a discount at iScooter?

Students can enjoy an 8% discount sitewide by verifying their status with a valid student ID or university email. The code applies to all items but cannot be combined with other offers.

Can I pay for my iScooter in instalments?

iScooter offers flexible, interest-free payment options through Klarna and PayPal. Klarna allows you to split your purchase into three equal instalments or pay up to 30 days later, while PayPal lets you pay in three interest-free payments for orders between £30–£2,000. Both options are quick to set up at checkout with instant approval and no impact on your credit score.

What does the iScooter warranty cover and how can I make a claim?

Coverage:

• Electric Scooters: 1 year (6 months for battery, motor, controller, dashboard, charger, shock absorbers; 12 months for other parts). Tires, inner tubes, paint, screws are excluded.
• Electric Bikes: 2 years (12 months for battery, motor, controller, dashboard, throttle, charger, mudguards, pedals; 24 months for frame, fork, seat post, handlebars, brakes, gears). Paint, reflectors, tires, inner tubes, screws are excluded.
• Kids’ Escooters / Hoverboards: 1 year (6 months for battery, motor, controller, charger, throttle, charging port; 12 months for other parts).
• Walking Pad Treadmill: 1 year (6 months for motor, controller, charger, throttle, charging port; 12 months for other parts).
• Accessories: Not covered.

Exclusions:

• Normal wear and tear
• Damage from misuse, negligence, or improper operation
• Unauthorized modifications or non-original parts
• Prolonged water exposure or submersion
• Cosmetic damage

How to claim:

• Email [email protected] with order number, issue description, and photos/videos.
• iScooter assesses eligibility.
• If approved, repair or replacement is provided at no cost (parts may be customer-paid under extended warranty).
• Keep proof of purchase; required for warranty claims.

How long does delivery take and is it free at iScooter?

All UK iScooter orders include free delivery. Electric scooters, hoverboards, and e-bikes arrive within 1–3 working days. Off-road scooters also arrive in 1–3 working days via express service. Accessories ship separately in 3–10 working days. Tracking emails provide real-time delivery updates.

How much can I save on iScooter kids’ scooters during 2025 Black Friday?

During 2025 Black Friday, iScooter offers up to 50% off kids’ electric scooters like the iK3Pro, iK1S, and TC3, making it the perfect time to buy a fun and safe scooter for your child.