Kickers Frequently Asked Questions

Can I get free shipping for my Kickers orders?

• Kickers offers Standard Delivery and Express Delivery across the UK, including UK Mainland, Northern Ireland, the Scottish Highlands and Islands, and the Isle of Man.
• Standard Delivery costs £4.95 and is free on orders over £60, with arrival expected 3–5 working days after dispatch. Express Delivery costs £8.95 and provides next working day delivery for orders placed before 3pm Monday–Friday (with one extra day needed during busy periods).
• Please note: some postcodes require 2 working days for Express Delivery. A signature may be required for all deliveries, and Isle of Man shipments may experience delays due to Customs checks.

How can students claim a discount when shopping at Kickers?

Students can enjoy 15% off full-price items at Kickers by verifying their student status through either UNiDAYS or Student Beans. Simply log in or register with your preferred platform to receive your unique discount code. Once verified, you can apply the code at checkout to redeem your 15% student discount. Terms and conditions apply.

Can new subscribers claim a discount on first Kickers order?

New customers who sign up for the Kickers newsletter can enjoy 20% off first purchase. This discount is valid only at Kickers.co.uk, for one-time use per account and cannot be combined with other offers. Sale and outlet items are excluded, and delivery charges may apply. The offer is valid until 31st December 2025.

Does Kickers offer sales on their products?

Kickers frequently offers Sales across various categories, including men's, women's, kids’ and school shoes. Discounts can reach over 50% off regular prices. For instance, you can find shoes like the Adult Unisex Tovni Lacer Leather Alternative Black from £35.00, down from £65.00. Additionally, they have special promotions, which may include limited-time offers. Sale items are available for different age groups and styles. It's a great opportunity to grab quality footwear at a lower price!

What steps do key workers need to take to access the Kickers Blue Light Card discount?

Key workers who are part of the Blue Light community can receive 15% off all full-price items at Kickers. To use this benefit, just sign in to your Blue Light Card account to obtain your exclusive code. After logging in, you’ll find instructions on how to claim the discount and apply it during checkout. T&Cs apply.

Where can I find affordable school shoes from Kickers?

Kickers offers a dedicated School Shoes Under £40 collection featuring durable, comfortable and odour-resistant styles for infants, juniors and youths—all at budget-friendly prices. This curated range includes T-bars, brogues, lace-ups and easy-on designs, with many styles benefiting from features like Ortholite insoles, Easyon-Off fastenings and long-lasting materials. If you’re looking for reliable school footwear without overspending, this collection is the best place to start.

Who is eligible for the 25% off on Kickers anniversary?

The 25% off anniversary offer is available to customers celebrating their Kickers account anniversary. It applies to full-price products only, is single-use and cannot be combined with other promotions. Make sure you are logged in to redeem the discount and note that delivery charges may apply. This offer can end at any time, as per Kickers’ discretion.

Is there a discount for completing an abandoned cart at Kickers?

Customers who leave items in their cart may receive a 10% off abandonment offer. This discount applies to full-price items only, is valid for a single use and cannot be combined with other promotions. Delivery charges may apply, and you must apply the code before checkout. The offer is subject to change or withdrawal at Kickers’ discretion.

Are there any Kickers savings for customers re-engaging after a break?

The 20% off customer re-engage offer provides a discount on full-price purchases for inactive customers. It is valid for one-time use, cannot be combined with other offers, and does not apply to sale or outlet products. Make sure to log in to redeem the code, and note that delivery charges may apply. The offer can be modified or withdrawn at any time.

What discount is available for lapsed customers returning after a long absence at Kickers?

Lapsed customers are eligible for a 30% off lapsed winback offer on full-price products at Kickers.co.uk. This discount is for one-time use only, cannot be combined with other promotions, and excludes sale items. Customers must apply the code while logged in, and delivery charges may apply. This promotion is valid until further notice and may be updated or ended at Kickers’ discretion.

Is there a discount for returning customers who haven’t shopped in a while at Kickers?

Returning customers can take advantage of the 25% off customer winback offer on full-price products. This one-time-use code cannot be combined with other promotions and excludes sale and outlet items. You must be logged into your account to apply the discount, and delivery charges may apply. The offer is valid until further notice from Kickers.

How does the Kickers x Reskinned Takeback Program work?

The Takeback Program allows you to trade in your old Kickers for a discount on your next purchase. Simply use Reskinned’s online tool to select the pair(s) you want to return. Once you’ve packed them up, drop them off at a courier location. When Reskinned receives and approves your shoes, you’ll receive a discount code worth up to £25—£15 for one pair, or £25 for two pairs. The code can be redeemed on a minimum spend of £60 for your next purchase of new Kickers. This is a great way to recycle your old shoes and save on your next pair!

Can I get a fixed amount off my order over a certain value at Kickers?

There is a £15 off over £50 winback offer for returning customers. Your order total must exceed £50 (before discounts) to redeem this one-time code. It applies to full-price products only, cannot be combined with other offers and delivery charges may apply. This offer can be amended or withdrawn at any time.

What is Kickers’ returns and refund policy and how do I return my order?

Kickers allows you to return new, unworn items within 30 days of purchase, and Christmas purchases made between 1 November and 31 December can be returned until 31 January 2026. Returns are only accepted for items bought directly from the Kickers website, and all products must be securely packaged and in original condition. UK customers benefit from free returns, and refunds are processed within 14 days of the items reaching the warehouse.

Key details you should know:

• Returns must be made through the online returns form; instructions will be emailed once completed.
• Items must be sent back within 14 days of starting the return.
• Kickers does not refund the original delivery cost unless you exercise your statutory right to cancel or return faulty goods.
• Always keep proof of posting, as lost parcels cannot be refunded.
• Do not send returns to the London head office—only the designated warehouse processes returns.
• Faulty items can be rejected within 60 days, or you may request repair or replacement.
• If part of your order is cancelled, the delivery fee will not be refunded.