Letterbox Liquorice Frequently Asked Questions

How do Letterbox Liquorice e-gift cards work?

E-gift cards can be chosen in £10, £20, £30, or £50 denominations, with the option to include a personal message or a “do not open until” sticker. The voucher is emailed directly to you, ready to print or forward to the recipient and is valid for 12 months.

What are the most budget-friendly Letterbox Liquorice mixes?

Letterbox Liquorice offers Mixes starting from £5.80, including options like Sweet & Fruity Mix or Vegetarian Mix. Gluten-free and gelatine-free options are also available, providing high-quality liquorice at affordable prices.

Are there discounted Letterbox Liquorice gluten-free options?

Many gluten-free treats are available at reduced prices. For example, Lakrids by Bülow Frozen Mint is 27% off, now £10.95 instead of £14.95. Check the website regularly for new sale items.

Can I get discounts on Letterbox Liquorice Sweet & Fruity products?

Selected Sweet & Fruity products are up to 27% off, For example, Lakrids by Bülow Frozen Mint is now £10.95, down from £14.95. Other taster boxes and individual pouches are also reduced, making it a great time to try a variety of flavours.

How does shipping work and what are the costs at Letterbox Liquorice?

• UK Shipping: Orders under £35 cost £3.50 for 0–1999g and £5.80 for 2000–5000g via 48-hour tracked service, taking 2–4 business days. Orders over £35 qualify for free 48-hour tracked shipping. All UK orders are dispatched from Borehamwood, Hertfordshire within 1–3 working days. For time-sensitive deliveries, it’s recommended to order at least 7 working days in advance.
• International Shipping: EU shipments (0–1999g) cost £14.99 with delivery in 2–11 business days. USA shipments cost £12.00 with 3–17 business days delivery, and worldwide orders cost £23.99 with 3–17 business days delivery. Delivery charges are calculated at checkout and you can select your preferred service.
• Tracking & Issues: All orders include tracking; the tracking number is emailed after dispatch. You should check tracking first if an order seems delayed.

What subscription boxes does Letterbox Liquorice offer?

Subscriptions are available for 3, 6, or 12 months. Gift pouches start at £11.50 and larger boxes from £18.95. All subscriptions are fully customisable, allowing changes to assortments or cancellation at any time.

How can I send a personalised Letterbox Liquorice gift box?

Choose from Sweet & Fruity, Salty/Salmiak, or All Black Gourmet Taster Boxes, starting at £22.95, with free personalisation. Subscription options for 3, 6, or 12 months start from £18.25. Boxes can be sent directly to recipients.

What payment methods does Letterbox Liquorice accept?

You can pay with Visa, Mastercard, American Express, Discover, Diners Club, UnionPay or digital options like Klarna, PayPal, Apple Pay, Google Pay and Shop Pay.

Can I create a custom Letterbox Liquorice box?

Choose any three pouches from a variety of options like Caramella Sticks, Dutch Mounties, Dutch Buttons, Dubbel Zout, Dutch Cream Rock and mint-coated Dutch Chalk. Detailed ingredient information is provided for dietary preferences.

What is the return and refund policy at Letterbox Liquorice?

• Letterbox Liquorice offers a 30-day return policy from the date your order is received. Items should be unused, unworn, with tags intact and in their original packaging, along with proof of purchase. To start a return, contact [email protected]. Once approved, a return shipping label and instructions will be provided. Items sent back without prior approval will not be accepted. Return shipping is paid by your side, except in cases where the item is defective, damaged, or incorrect, in which case Letterbox Liquorice will cover the cost.
• Some items are non-returnable, including perishable goods (e.g. food, flowers, plants), custom or personalized items, personal care products, hazardous materials, flammable liquids or gases, sale items and gift cards. Exchanges are handled by returning the original item for approval and then making a separate purchase for the replacement.
• Once a return is received and inspected, Letterbox Liquorice will notify you if the refund is approved. Approved refunds are automatically issued to the original payment method, though processing times may vary depending on your bank or credit card provider.