PRC Direct Frequently Asked Questions

What’s the best festive deal at PRC Direct right now?

PRC Direct’s Festive Deals are currently the standout offer, with savings of up to £1,400 across a huge range of products. You’ll find discounts on TVs, home audio systems, mobiles and kitchen appliances including cooking, dishwashers, and laundry essentials. Everything is designed to make festive shopping easier while keeping costs down. With so many categories included, it’s definitely the promotion to watch right now.

Can I buy now and pay later with PRC Direct?

PRC Direct offers a Pay by Finance option that allows you to spread the cost of orders over £200 with a representative 19.9% APR. Once you select the finance option at checkout, only the deposit is paid upfront and you can complete the application online for an instant decision. Monthly repayments start one month after delivery, making it convenient to manage your budget. This option provides flexibility while ensuring all applicants are treated fairly through a credit scoring process.

Does PRC Direct offer any warranty or protection plans for appliances?

• PRC Direct provides Smartcare Protection Plans to cover your appliances beyond the manufacturer’s warranty.
• The Gold Plan includes protection against electrical and mechanical breakdowns as well as accidental damage, while the Silver Plan focuses on breakdowns only. All associated costs like call-out, parts, labour and transportation are fully covered, so you don’t face unexpected bills.
• Repairs are usually handled by your supplying retailer, or by a qualified expert appointed by Retracare if necessary. If an appliance cannot be repaired economically, a brand-new replacement is provided wherever possible.
• Some exclusions apply, such as batteries, tuning or misuse, but the coverage is designed to be comprehensive and straightforward.

Are there any standout LG TV promotions at PRC Direct right now?

PRC Direct is currently running one of its biggest LG promotions, offering up to £500 cashback on selected LG TVs until 23 December 2025. Several premium LG OLED and QNED models also include a free 5-year warranty, registered through PRC with Domestic & General. On top of that, some models come with exclusive extras, such as free LG soundbars or additional savings like the BLACK100 voucher, which takes £100 off selected TVs. You’ll also find new price drops across the range, including £300 off the LG OLED77C56LB.

What is PRC Direct’s policy on returns and cancellations?

• At PRC Direct, you have the right to cancel your order within 14 days of receiving your products, but you must notify them by email at [email protected] before returning the items.
• All returned products must be in perfect condition, with original packaging, accessories, invoice and any free or promotional items included.
• Return shipping costs are your responsibility.
• Opened items may incur a restocking fee of up to 20%, and certain items, such as headphones, earphones and personal care products, cannot be returned for hygiene reasons.
• Special orders, which are products ordered specifically for you and not normally in stock, cannot be canceled and may also be subject to a restocking fee.

What Samsung TV promotions are available at PRC Direct?

You can claim a free Samsung Bezel Frame and cashback on installation when purchasing a qualifying TV until 24th March 2026. All eligible Samsung TVs also come with a free 5-year warranty via customer registration. Discounts are available on selected models, with savings ranging from £40 up to £300, depending on the TV size and model. Promotion eligibility, warranty registration, and claims for the Bezel Frame or cashback can be completed through PRC Direct’s website or customer support.

Can I get free shipping at PRC Direct?

• PRC Direct offers several delivery options, including Standard, Express, Premium and Saturday delivery, with most single items eligible for free Standard delivery within the UK mainland (excluding the Scottish Highlands).
• Delivery times vary from 3 to 7 working days depending on the service chosen, and all orders require a signature at the cardholder’s address for security.
• Large or heavy items, such as TVs or appliances, require you to ensure clear access and check for any physical damage upon delivery; any issues must be reported immediately to [email protected].
• Additional delivery charges may apply for certain postcodes or oversized/fragile items.

Is there a current promotion on Sony soundbars and speakers at PRC Direct?

PRC Direct is offering a special promotion where you can save up to £300 on selected Sony rear speakers and subwoofers when purchased with compatible Sony soundbars. This promotion is valid until 31st March 2026 and terms and conditions apply. To take advantage of the offer, the rear speakers or subwoofers must be added to your basket along with a compatible soundbar.

What is PRC Direct’s Price Promise?

PRC Direct aims to offer the best prices and will try to match or beat a lower price from a UK authorised dealer for the same brand-new, boxed product in stock. The Price Promise excludes grey imports, discontinued or ex-display items, purchases on finance and items bought with discount codes. Verification of the competitor’s price is required via online listing or written quotation. Price matching applies only at the time of purchase and cannot be applied retroactively. Amazon, Very, Argos, eBay, and OnBuy are excluded from the Price Promise. You can request a price match by calling 020 8911 0350 or emailing [email protected].

What discounts are available when buying a Sony BRAVIA TV at PRC Direct?

PRC Direct offers a special promotion where customers can save up to £500 on selected Sony soundbars and home theatre systems when purchased with any Sony BRAVIA TV. The exact savings vary by model, with offers such as £300 off the HT-A9000 and £200 off the HT-A8000. This promotion is valid until 31st March 2026, giving you plenty of time to take advantage. All eligible Sony TVs also come with a free 5-year warranty through customer redemption, ensuring long-term peace of mind with every purchase.

Does PRC Direct provide professional home entertainment installation services?

PRC Direct offers expert home entertainment installation throughout Essex, London and the South-East. Their team works with leading brands to deliver bespoke setups, including wall-mounted TVs, home cinemas and multiroom audio systems. They provide a free consultation, custom design, professional installation and ongoing support to ensure everything works perfectly. Installers handle device connections, Wi-Fi setup and testing of picture and sound quality. Wall mount installations start from £99, with options including removal of existing setups from £129. PRC Direct combines technical expertise with years of experience to create tailored, immersive entertainment solutions for every home.

Is the PRC Direct clearance section really the best place to find low-price deals?

The clearance section is where PRC Direct offers some of its steepest reductions, with prices on brand-new, ex-display and opened-box items cut dramatically to deliver genuine savings. Many products start as low as £13.97, making it an ideal spot for shoppers hunting for deep discounts on trusted brands. Stock is limited and sold on a first-come, first-served basis, so the lowest-priced bargains tend to move quickly.

Are there any current promotions on Sage coffee machines at PRC Direct?

PRC Direct is running an exclusive Sage promotion where you can claim 2 free bags of premium coffee beans and get 25% off fresh beans from top UK roasters, with total savings of up to £650 via redemption. This offer applies to a wide range of Sage machines, including popular models like the Barista Touch, Oracle Jet, Oracle Touch, Barista Express, Barista Pro and the Precision Brewer. Each eligible product clearly displays the promotion, and you simply need to follow the “Find out more” redemption link after purchase to claim their rewards. The promotion covers both manual and fully automatic machines, giving you flexibility across price points from entry-level to luxury. All machines included in the offer also come with Sage’s manufacturer warranty, ranging from 1 to 2 years depending on the model. Stock availability is shown on each product page, and items marked “In Stock” can be purchased immediately for next-available delivery.