Rad Power Bikes Frequently Asked Question

Does Rad Power Bikes offer any promotions?
Rad Power Bikes is currently offering a Warehouse Sale, where you can save 50% off on all remaining accessories and spare parts — but hurry, these deals are available only while supplies last! A minimum order quantity of 5 units per product applies to all orders. The discount will be applied automatically once the items are added to your cart. This sale includes a wide range of accessories and spare parts, perfect for upgrading your ebike and enhancing your riding experience. Do more with your ebike by exploring Rad Power Bikes' extensive selection of accessories designed to fit your specific needs.
Can’t find what you’re looking for on the website? No worries — Rad Power Bikes doesn’t list every component online. If you need something specific, you can always contact their customer service team directly, and they’ll be happy to help you find the parts or accessories you need to keep your ebike in top shape.

What should I know if I want to refer a friend in Rad Power Bikes Online?
Rad Power Bikes offers a Referral Program that rewards you for bringing in new customers. Here’s how it works:
To qualify for a referral gift card, the person you refer must be a new customer, provide your name at the time of their purchase, and meet the minimum purchase requirement specified in the referral offer. Additionally, they cannot use any other active promotion or discount on their purchase. Once the referral is confirmed and the referral credit is approved by a customer service member, you’ll receive your referral gift card.
Important Notes:

• You can refer up to two (2) people per household.
  
• Referring customers can earn only one (1) referral credit per referred person.
  
• If the referred person returns their purchased product and their lifetime order value drops below the required minimum, the referral credit will be rescinded.
  

You cannot refer anyone who already has an existing Rad Power Bikes account under a different email address. Make sure to spread the word and enjoy rewards!

What are Rad Power Bikes' Returns & Refunds Policy?
For ebike returns, if the product is unused, free of any wear and tear, and still in its original packaging, you must contact Rad Power Bikes within fourteen (14) days of receiving your ebike. The product must be in sellable condition for the return to be accepted. Used products or gifted items cannot be returned unless they are defective.
Accessories or replacement parts that are unopened, unused, and in their original packaging can also be returned within fourteen (14) days of receipt.

Refunds:
Rad Power Bikes will reimburse the full amount paid for the product, excluding the cost of delivery. Refunds will be processed using the same payment method you used during the purchase. However, Rad Power Bikes can withhold refunds until they have received the product or proof of return.

What is Rad Power Bikes’ Shipping Policy?
Rad Power Bikes strives to ship your orders as quickly as possible! Once you place an order, you’ll receive an order confirmation email. After your order has shipped, you’ll receive a shipping confirmation email with tracking details, so you can follow your package’s journey.

Shipping Destinations:
Rad Power Bikes ships to multiple countries. However, there are some regions they do not currently ship to, such as: Albania, Azores, Belarus, Bosnia & Herzegovina, Canary Islands, Kosovo, Iceland, Moldova, Monaco, Norway, and Ukraine.

Battery Orders:
Please note that orders containing batteries will incur a standard €50 fee. This fee covers the necessary dangerous goods documentation when shipped via land, sea, or air. The battery shipment fee will be added to your cart along with your regular shipping costs for other items.
In addition, battery shipments may be subject to restrictions depending on the delivery area covered by the delivery partner. If your order is impacted, the Customer Support team will contact you to provide alternative solutions.

What is Rad Power Bikes’ Warranty Policy?
All Rad Power Bikes ebikes and Covered Components purchased within the European Union and the United Kingdom come with a two-year limited warranty from the date of purchase. This warranty covers manufacturing defects in materials or workmanship.
What is Covered Under the Warranty:

• Defects in material or workmanship in ebikes and Covered Components.
  

What is Not Covered Under the Warranty:

• Normal wear and tear of any covered components (e.g., tires, tubes, brake pads).
  
• Damage resulting from misuse, abuse, accidents, water damage, stunt riding, improper assembly, or non-authorized modifications.
  
• Battery damage caused by improper charging, power surges, or misuse.

Does Rad Power Bikes offer Refurbished Ebikes?
Yes! Rad Power Bikes offers refurbished models for customers who prefer a pre-owned ebike at a more affordable price. If your desired model is out of stock, you can purchase a second-hand bike from a trusted, local partner and still enjoy full warranty and service.

• Cyclink (France) offers Rad Power Bikes ebikes that are sold new and refurbished at discounted prices, complete with a 12-month warranty.
  
• Loewi (France & Belgium) also offers refurbished Rad Power Bikes models, ensuring quality service and a 1-year warranty.
  

These refurbished bikes are thoroughly inspected and serviced, so you can enjoy your Rad Power Bikes model with peace of mind, knowing you’re covered.

Can I use a Referral Code or Discount Code for my purchase at Rad Power Bikes?
Yes, you can use one referral or discount code per order. For example:

• A welcome code can be used on your first order over a certain amount, typically for full-price styles, and cannot be combined with other promotions.
  
• Members Club loyalty codes or early access codes are also available, but these may have specific terms, such as being valid on limited styles or for one use per account.
  

Be sure to review the terms and conditions of each code before using it.

How Do I Contact Rad Power Bikes for Support?
For any questions regarding returns, shipping, warranty claims, or other inquiries, you can reach out to Rad Power Bikes’ customer support team via their contact page or call their helpline. They are committed to providing excellent service and resolving issues quickly. Whether you’re seeking assistance with your order or have questions about maintenance, their team is here to help ensure you have the best ebike experience possible.