Roman Frequently Asked Question

Does Roman have Christmas deals?
Roman offers festive Christmas deals that make seasonal shopping even more rewarding. During the Christmas period, shoppers can enjoy 10% off everything across the site, plus 99p next-day delivery when using the promotional code XMAS. This limited-time offer is ideal for last-minute gifting, party outfits, or refreshing your winter wardrobe without overspending. From elegant dresses to cosy knitwear and stylish outerwear, Roman’s Christmas deals help you celebrate the season in style while keeping your budget under control.

Does Roman offer a discount for first orders?
Roman welcomes new customers with a generous 20% off first order discount. Simply sign up to the Roman newsletter to receive your exclusive discount code straight to your inbox. This offer is perfect for first-time shoppers looking to explore Roman’s wide range of women’s fashion, including everyday essentials, occasion wear, and seasonal must-haves. Newsletter subscribers also stay up to date with upcoming promotions, new arrivals, and exclusive offers.

Can I find a sale page at Roman?
Absolutely. Roman has a dedicated sale page where you can discover some of the best women’s clothing deals available online. Shoppers can enjoy up to 80% off across a wide range of styles, including dresses, knitwear, jackets, jumpers, cardigans, and more. Whether you’re preparing for a Christmas party, refreshing your seasonal wardrobe, or hunting for clearance bargains, Roman’s sale collection has something for every taste. With unbeatable prices and a constantly updated selection, it’s the perfect place to find stylish pieces at exceptional value.

What benefits can I get if I become a Roman Insider?
Joining Roman Insider unlocks a rewarding shopping experience filled with exclusive perks. As a member, you earn points every time you shop and gain access to special rewards and early sales.

Earn Points
You earn 1 point for every £1 spent, starting from your very first purchase. New members receive 100 bonus points just for signing up.

Exclusive Rewards
Roman Insiders enjoy early access to sales, birthday treats, and members-only promotions throughout the year.

Shop Socially
Refer friends and earn money off your next order when they shop with Roman.

Points can be redeemed on future purchases, with 100 points equal to £1. You can use points alongside most discounts, covering up to 70% of your order’s item value. Points are also earned on sale items, based on the final price paid (excluding delivery and additional fees), making it easy to save even more with every order.

What are Roman’s delivery options?
Roman offers flexible and convenient delivery options for both UK and international customers.

UK Delivery Options
Standard Delivery

• Free on all orders
  
• Delivered within 3–5 working days
  

Next Day Delivery

• Free on orders over £85, or £2.99 for orders under £85
  
• Delivered the next working day when ordered before midnight
  

All UK deliveries are fulfilled by Royal Mail using a tracked service. Once your order is dispatched, you’ll receive a tracking number via email so you can monitor your delivery. While Roman aims to meet delivery estimates, occasional delays of 1–2 working days may occur due to unforeseen postal issues. UK delivery covers Northern Ireland, the Channel Islands, the Isle of Man, and BFPO addresses.

International Delivery Options
International Delivery

• Free on orders over £100, or £5.00
  
• Delivered within up to 2 weeks
  

International orders are also handled by Royal Mail’s international services. Please note that customs duties or tariffs may apply, particularly following the UK’s withdrawal from the EU or for deliveries to the USA. Delivery times may vary for remote locations, and tracking may be limited once parcels leave the UK. Roman delivers to many countries worldwide, though some destinations are excluded.

Is there a discount on knitwear at Roman?
Roman offers 20% off knitwear, making it the perfect time to stock up on cosy seasonal staples. Their women’s knitwear collection blends comfort and elegance, featuring V-neck and crew-neck jumpers, chunky cardigans, longline styles, and embellished designs. Pair a statement jumper with wide-leg jeans for a relaxed festive look, or layer a chunky cardigan over tailored trousers for a polished winter outfit. Designed for effortless layering, Roman’s knitwear is ideal for staying warm and stylish throughout the colder months.

Can I get a discount on coats at Roman?
Roman offers 20% off women’s winter coats, helping you stay warm without compromising on style. Their outerwear collection includes quilted jackets, sleek longline coats, cosy faux-fur trims, insulated puffers, and versatile gilets. Many designs also feature waterproof finishes to protect against the elements. Whether you’re dressing for everyday wear or special occasions, Roman’s winter coats combine practicality, comfort, and timeless design for the season ahead.

What is Roman’s returns policy?
Roman offers a clear and customer-friendly 30-day returns policy for online purchases made at Roman.co.uk.

• Items must be returned in unworn condition, with all original tags attached
  
• Returns for exchanging the same item in a different size are free
  
• A £3 return fee per order applies for standard refunds and is deducted from your refund (unless the item is faulty or exchanged)
  
• Returns outside the 30-day window are not accepted
  

Once your return is received and processed, you’ll receive email confirmation. Refunds are issued to the original payment method within 3–5 working days. To return an item, attach the prepaid returns label included with your order and drop it off at a Royal Mail post office. Be sure to keep your receipt and tracking details until your refund has been completed.