Suit Direct Frequently Asked Questions

Where can I find affordable gifts at Suit Direct?

Suit Direct offers a wide selection of Gifts, perfect for any budget or style. You can browse this curated collection of accessories, casual wear and smaller items from top UK designers, all focused on quality and longevity. These affordable gifts make it easy to find something thoughtful for a parent, partner or even yourself, and you can explore the full range directly on website especially the “Gifts Under £35” section.

What payment methods can I use at Suit Direct?

Suit Direct accepts a wide range of payment options to make your shopping convenient. You can pay using major credit and debit cards, including Visa (Delta and Electron), Mastercard, UK Maestro, JCB and AMEX. In addition, they also accept PayPal, Google Pay, Apple Pay, Klarna and Clearpay for flexible payment options. Please note that cheques and Dinerscards are not accepted.

How does the Suit Direct refer-a-friend programme work?

Suit Direct offers a refer-a-friend programme that allows you to share a 20% discount with a friend and receive 20% off your own purchase in return. This programme is managed by Mention Me, who will process your referral data and send relevant emails. To participate, you simply share your unique referral link or code with a friend. Both you and your friend will receive the discount once your friend makes their first purchase, subject to the Terms & Conditions.

What should I know before returning items to Suit Direct?

• You can return your Suit Direct order within 30 days of purchase using the return form included in your parcel or via a pre-paid Collect+ label, which you can print at home or generate through your phone at your nearest Yodel or DHL store. For items purchased online between 17th November and 19th December 2025, the Extended Festive Returns policy allows returns until 18th January 2026.
• All online returns are free of charge when using the provided pre-paid label; if you use another courier, you are responsible for the cost and risk of return.
• Items purchased in-store must be returned to a Suit Direct store; returns of store purchases via post cannot be processed. Exchanges are handled by placing a new order and returning any unwanted items through the normal returns process. Refunds are processed within 7 days of the warehouse receiving your returned items.
• Please ensure items are unworn, with labels intact and not altered or personalized, as unsuitable items will be returned to you. Underwear, socks and masks cannot be returned for hygiene reasons. Returns in packages larger than 618 x 155 x 438 mm must be split into multiple parcels. Always have your order number ready when returning items in-store, as refunds cannot be processed without it.

Can I book a free personal appointment at Suit Direct?

You can easily book a one-to-one appointment at your local Suit Direct store using store locator. During your appointment, their friendly and knowledgeable team will take your measurements, guide you through range of suits and brands and provide bespoke advice tailored to your needs. This hands-on approach ensures you get expert guidance, helping you find the perfect fit and style while making the experience personal and enjoyable.

As a graduate, how can I claim my Suit Direct discount?

Graduates can enjoy a 15% discount by signing up for a free Grad Beans account. After creating the account, verify your graduate status to unlock your discount code. You can then enter this code at checkout to apply the discount to your purchase. This offer is valid for up to 5 years after graduation, giving graduates plenty of time to take advantage of it, but it cannot be used alongside other offers or promotions.

Can I get a discount for signing up to Suit Direct’s newsletter?

When you sign up for the Suit Direct newsletter, you’ll receive 15% off your first order. Simply enter your email address in the newsletter sign-up form on the website and the discount code will be sent directly to your inbox. The code can then be applied at checkout to enjoy your savings. Subscribing also keeps you updated on exclusive offers, new arrivals and seasonal promotions, so you can stay ahead with the latest styles and deals. The newsletter discount is valid for a limited time and terms may apply, so be sure to use it before it expires.

What steps do I need to follow to get the student discount at Suit Direct?

To access the 15% student discount, you first need to create a free Student Beans account. After signing up, verify your student status, which usually takes around 2 minutes. Once verified, you will be given a discount code that you can enter at checkout. This discount applies to eligible products and cannot be combined with other promotions, so make sure to check the Terms & Conditions before using it.

Can I find big savings on men’s blazers at Suit Direct?

Suit Direct offers substantial discounts on Men’s Blazers, with prices reduced by up to 70% off the original retail price. For example, the Scott by The Label Regular Fit Navy Plain Pindot Jacket is now £65, down from £197, and the Limehaus Tailored Fit Stone Blazer is £49, originally £149. You can filter by size, fit, colour, brand and discount to find the best deals and the discounted price is shown clearly on each product. These reductions apply automatically at checkout, making it easy to shop and save on high-quality blazers without compromising on style.

How does UK delivery work at Suit Direct?

Suit Direct offers several delivery options across the UK to ensure your order arrives safely and on time. Orders are dispatched six days a week (Sunday–Friday), excluding Bank Holidays and orders placed after 5pm Friday or on Saturday will be dispatched on Sunday. Once your order is dispatched, you will receive an email confirmation.

Delivery options and details include:

• Standard Delivery: 3–5 working days via Evri, £4.95 for orders under £175, free for orders over £175.
• Next Day Delivery: Tracked Evri service before 5pm Mon–Fri, £5.95. FedEx 1–2 day service before 2:30pm, £5.95 (excluding weekends).
• Click & Collect: Available free from UK stores; FedEx collection takes approx. 3–5 working days.
• ParcelShop Delivery: Free on orders over £175, starts at £4.95 for orders under £175, delivery up to 7 working days.

Other important details:

• Certain regions have specific costs and delivery times, e.g., Channel Islands (~5 days, £6.55), Highlands (~3–7 days, £4.95), Isle of Man (~3–5 days, £5.95), Northern Ireland (~5 days, £4.95).
• Large orders (over 10 suits) may take longer due to restrictions.
• Delivery address changes are not possible once dispatched; contact Customer Service before dispatch to amend orders.
• If your parcel does not arrive within the projected timeframe, you must contact Suit Direct within 30 days of dispatch email for assistance.

Is there any big sale at Suit Direct right now?

Suit Direct currently offers Up to 50% off Selected Lines, including designer jackets, tailored suits, shirts, trousers and premium leather shoes. Whether you’re shopping for a velvet blazer, a Ted Baker three-piece suit or essential wardrobe staples, you can enjoy significant savings across a wide range of sizes, fits and brands. Simply browse this section on the Suit Direct website, filter by your preferences and the discounted prices are automatically applied at checkout. This promotion is subject to availability and applies only to selected items, so it’s a great opportunity to update your wardrobe with high-quality pieces at reduced prices.