Superfi Frequently Asked Question

What delivery options does Superfi offer and how much do they cost?

Shipping at Superfi is straightforward and customer-friendly. Orders over £50 to most mainland UK addresses qualify for free standard delivery though some remote locations like the Highlands and Channel Islands have small surcharges that appear at checkout. For faster service, next-day delivery is available to mainland UK for £4.95. Orders placed on Fridays are delivered the following Monday. Delivery times can vary due to stock levels or courier delays but all shipments include tracking to keep you informed every step of the way.

What’s Superfi’s policy if I want to return or cancel an order?

Understanding your options for returns and cancellations is important. Superfi allows you to cancel an order within 14 days and return most unused items within 30 days, provided they remain in original condition and packaging. Return shipping costs are usually covered by your side unless the product is faulty or incorrect, in which case Superfi typically provides a prepaid label. Refunds do not include original delivery fees and may be reduced if items are used or incomplete. Keep in mind that custom-made goods, unsealed hygiene products and opened software are not eligible for return.

Are there any active Superfi Discount Code or Special offer I should know about?

When it comes to saving money, Superfi currently does not offer specific promo codes but does have an ongoing Active Reductions sale. This event features discounts of up to 40% on select products. It is a limited-time offer, so acting quickly can help you snag the best deals before popular items sell out.

Does Superfi offer repair services and what do they include?

Looking after your purchases is part of Superfi’s service. They provide repairs for defective items usually within 7 to 10 working days and no longer than 14. Warranty repairs are free with proof of purchase unless damage is due to misuse which incurs fees. Outside warranty, hardware repairs cost £70, software issues £50 and inspections or firmware updates £25. If no fault is found or if you decline the repair, a £25 charge applies. All repairs come with a 90-day guarantee covering the original issue, but not new problems.

Is there a clearance section worth checking out?

For those hunting bargains, the clearance section is always worth exploring. Superfi currently offers up to 19% off turntables, up to 40% off open box items and up to 31% off home cinema products. Since stock changes frequently, it’s best to browse early and often to catch the deals before they disappear.