XY London Frequently Asked Question

Does XY London have a Christmas sale?
Absolutely! If you’re hunting for the hottest festive deals, XY London has you covered with their Christmas Sale offering up to 70% off. This is your moment, babe—whether you’re eyeing leg-lengthening heels, cosy boots, or cute everyday flats, XY London brings serious style for less. Their Christmas edit is packed with must-have silhouettes and trending staples at seriously discounted prices. From party-ready heels that turn heads to winter-ready boots that upgrade any outfit, you’ll find everything you need to look boujee on a budget this holiday season. Don’t miss your chance to grab your favourite styles while stock lasts—this festive sale is one you’ll want to be on top of!

Can healthcare workers enjoy a discount at XY London?
If you’re a healthcare worker, XY London gives you an exclusive 15% off everything when you sign up and get verified. It’s super quick and effortless—just complete the verification process and unlock your discount instantly. XY London knows how hard healthcare heroes work, so they’re making it easier for you to refresh your shoedrobe without breaking the bank. Whether you want high heels for those big nights out, a bold pair of boots to make an entrance, or casual flats to keep things cute and comfy, you’ll find just the right pair. Once you’re verified, simply apply the unique discount code at checkout to redeem your 15% off. Treat yourself—you deserve it!

Is Youth Discount available at XY London?
If you’re aged 15–26, XY London offers a Youth Discount that gives you 15% off absolutely everything. All you need to do is sign up and certify your eligibility, and the discount is yours to use straight away. Boujee on a budget? Always. With their Youth Discount, you can pick up trending boots for your weekend looks, high heels that take your outfits to new heights, or versatile flats that go with your everyday OOTDs. XY London’s styles are inspired by the latest trends, so whether you’re heading out, dressing up, or keeping it casual, you can shop the looks you love for less.

Does XY London offer a discount for Keyworkers?
Keyworkers can enjoy 15% off their entire order at XY London. By signing up and verifying through their partner platform, you’ll unlock an exclusive discount code you can use right away. XY London introduced this offer to show appreciation for the incredible work keyworkers do—especially through the toughest years. From staple boots that complete your new-season wardrobe to high heels that make you feel unstoppable, and even flat sandals for easy everyday outfits, you can refresh your footwear for less. Just verify, get your discount code, and apply it at checkout to save on your next XY London order.

If I sign up for XY London’s newsletter for the first time, can I get a discount?
Of course! When you sign up for the XY London newsletter, you’ll instantly unlock 15% off your first order along with access to exclusive offers and new drops. As soon as you join, XY London welcomes you with a treat—and it doesn’t stop there. Their newsletter subscribers are always the first to hear about new collections, the latest trends, and special promotions. XY London is all about providing show-stopping styles inspired by designer vibes, without the hefty price tag. So whether you’re into statement shoes, must-have boots, or chic outfits, signing up keeps you in the loop and saves you money at the same time.

Can I get free shipping at XY London online? What is XY London’s delivery policy?
XY London offers free UK Economy Delivery on all orders over £50. Below are their delivery options so you can choose what suits you best:

• UK Economy Delivery – £3.99
  Delivery estimated within 2–5 working days.
  
• UK Premium Delivery – £4.99
  Delivery estimated within 1–2 working days.
  
• UK Next Working Day Delivery – £7.99
  Delivery within 1 working day for those last-minute emergency fits!
  

If your order qualifies for free delivery, the Economy rate is automatically waived at checkout. Fast, flexible, and simple.

What are XY London’s returns and exchanges policy?
XY London allows returns within 30 days of receiving your order, as long as items are in their original, unused condition. Shoes must be tried on indoors and on a carpet to avoid marks or signs of wear. If you choose to use XY London’s UK return label, the cost is £3.99, which will be deducted from your refund.
Steps to return your item:

• Complete the Returns Form, which is included with your delivery or available online.
  
• Repackage your item in the original shoebox and packaging. If unavailable, use a suitable alternative that protects the item.
  
• Make sure any previous delivery labels are covered.
  
• Send your parcel using your preferred postage method and keep your proof of postage.
  
• Allow up to 5 working days after receipt for your refund to be processed.
  

For exchanges, XY London currently doesn’t offer direct swaps. Instead, return the item for a refund and place a new order. This ensures your new item is in stock and arrives faster.

Do students get a discount at XY London?
Yes! Students can also enjoy a 15% discount at XY London. Simply verify your student status through the designated platform and you’ll receive a code to use at checkout.

How can I make payment at XY London?
XY London accepts a wide range of payment methods, including:

• All major debit and credit cards
  
• PayPal
  
• Klarna
  
• ClearPay
  
• WorldPay
  

This means you can choose the payment option that works best for you, whether you prefer paying upfront or spreading the cost.