Queens Frequently Asked Questions

Is there a good place to find discounted fashion at Queens?

The Queens Sale section currently offers discounts of up to 80% off across shoes, apparel, and accessories. Shoppers can find major reductions on popular brands like Nike, adidas, Under Armour, Blundstone, and Urban Classics, with both classic models and new drops included. The sale also covers everyday essentials such as T-shirts, hoodies, socks, and caps, making it easy to build full outfits at significantly lower prices. With thousands of discounted items available, the collection is designed for anyone looking to pick up quality pieces at unbeatable value.

What warranty does Queens offer, and what should I know before making a claim?

Queens provides several types of warranty coverage depending on the product category, and customers should be aware of key conditions before submitting a claim:

Standard Defect Warranty:

• All customers are protected if a product is faulty. Defects appearing within six months are presumed to have existed at delivery unless proven otherwise.

Lifetime Warranty on Queens Essentials T-Shirts:

• Selected Queens Essentials tees come with a limited lifetime warranty, covering issues such as stitching failures or print defects under normal use. Damage caused by accidents, improper care, or alterations is not covered.

Conditions for Claim Approval:

• Queens may reject claims if the defect is minor, caused by customer misuse, involves normal wear and tear, or the item is returned incomplete or dirty. Claims must be submitted with a clear description of the problem and supporting evidence when requested.

Outcome of an Approved Claim:

• Queens will repair the item, replace it, or provide another appropriate remedy depending on the severity of the defect. Customers are not required to return items immediately—Queens will confirm next steps first.

Exceptions for Customised Products:

• Custom-made or personalised products can still be evaluated for defects, but manufacturing differences inherent to custom work are not considered faults.

What extra benefits do I get from the Queens app?

By shopping through the Queens mobile app, you can enjoy an additional 5% off on ASICS Products on top of existing promotions. The app also gives access to exclusive discount coupons and special deals that aren’t available on the website. Turning on notifications in the app ensures you’re the first to know about new releases, limited collections, and flash offers, so you never miss an opportunity to save or grab the latest ASICS styles.

Does Queens offer free shipping?

Queens does not offer permanent free shipping, as delivery fees vary depending on the carrier and service you choose. UK shipping via DHL Economy typically starts around £8, and orders over £135 may incur customs fees, which are the customer’s responsibility. However, Queens occasionally runs promotions that include reduced or free shipping, especially during seasonal events or holiday campaigns. Any active free-shipping offer will always be clearly displayed in the Delivery section or promotional banners before checkout.

Can I use more than one promo code on a single purchase?

Queens allows the use of only one voucher or discount code per order. If the system detects multiple coupons applied, the order may be automatically cancelled. This rule helps ensure fairness and prevents excessive discount stacking beyond what the promotion allows. For best results, choose the single largest-value code available before completing checkout.

What is Queens’ return and exchange policy?

• If an item doesn’t fit or isn’t quite right, it can be returned within 30 days of delivery for a refund or exchange. Items must be unworn, undamaged, and in their original packaging to qualify. Some orders include a free return label in the shipping confirmation email.
• Customized items cannot be returned under this policy, including personalized or altered designs. If an item is defective, it may still be eligible for a claim.
• For seasonal purchases, returns made between 1 November and 15 January are eligible for a voucher equal to the returned item’s value, valid for six months—helpful for holiday gifting.
• To return an item, place the original invoice and a completed return form inside the package, ensuring protective packaging to avoid damage. Shipping costs are your responsibility unless a free return label is provided.
• Refunds for card or PayPal payments are processed the same day the return is received; cash payments take up to 14 days.

What payment methods can I use when shopping with Queens?

Queens offers a wide range of secure and convenient payment options so you can check out in the way that suits you best. You can pay quickly with PayPal, Apple Pay, or Google Pay, or choose a standard credit card payment for a smooth and secure transaction.

If you have a Queens voucher, you can apply it in your cart at the first step to enjoy instant savings. For added flexibility, Klarna is also available, allowing you to split your purchase into manageable instalments or pay within 14 days.

What are the benefits of joining Queens Fam?

£10 Registration Voucher

Upon signing up for Queens Fam, members receive a £10 voucher that can be used on any purchase of £150 or more. The code is sent via email or appears in your Queens profile and is valid for 10 days after registration.

Earn 5% Back on Every Order

Every purchase earns a voucher worth 5% of the order total, which can be applied to your next order. The voucher becomes active after the 30-day return period ends and is valid for 180 days, giving you flexibility on future purchases.

VIP Membership and Exclusive Perks

Spend over €200 within a year and automatically unlock VIP status, which includes free shipping for a year with selected carriers and a special birthday gift. VIP members also enjoy early access to sales and exclusive offers.

Wishlist and Early Access

Save favorite items in your wishlist for later or share it as gift inspiration. Members are also first to hear about sales, new releases, and exclusive promotions through the Queens newsletter.

Combining Discounts

Vouchers earned through Queens Fam can generally be combined with gift vouchers and some sale items, but not with other percentage-based discount codes. For multiple fixed-value vouchers, contact Customer Care for assistance.

Easy Access to Vouchers

All vouchers are stored in your Queens profile and sent via email, making it simple to apply them at checkout and maximize your savings.

Are there discounts for Christmas 2025 shopping at Queens?

Queens offers seasonal discounts across a wide range of men’s and women’s fashion, making it perfect for Christmas 2025 Gift Shopping. Many items are already on sale, with discounts ranging from 10% to 25% on popular brands like adidas, GUESS, Samsøe Samsøe, and Dr. Martens. New arrivals for the holiday season are included, so you can grab stylish and trendy gifts at reduced prices. Sale prices are clearly marked, and the original price is always shown so you can see exactly how much you’re saving. Always check the “On Sale” section for the latest deals before purchasing.

Do I receive any free gifts with my Queens order?

Sometimes Queens includes complimentary gifts during special promotions or seasonal sales. If a gift is included, it is considered part of the purchase and follows the same return rules. Should you return your order, the gift must also be returned; otherwise, Queens may deduct its value from your refund or voucher. Gift-related promotions are temporary, so be sure to check the product page or homepage for active offers.

Does Queens ever offer promotional upgrades like extended return windows for a fee?

Queens offers an optional paid service that extends the standard 30-day withdrawal period to 60 days. This service must be purchased at the same time as the goods and cannot be added afterward. It is non-refundable and can only be used once for the order it applies to. This add-on is useful for customers who want additional flexibility when purchasing gifts or uncertain-sized clothing.

How do I submit a claim for faulty goods at Queens?

If the item is faulty or doesn’t match the website description, you can submit a claim. Make sure the item is clean, undamaged, and free of impurities before sending.

• Pack the goods securely, using a box (original packaging is optional).
• Include a completed claim form and a copy of the invoice inside the package.
• Send the package to Queens’ warehouse. If you received a DHL Economy order, the free return label is included in your shipping email.

All claims are processed within 30 days of receipt. You will receive updates via email or phone. The 24-month warranty covers manufacturing faults, but not damage from misuse, natural wear, or third-party interference. Hygiene is critical: claims will be refused if items are returned unclean or improperly handled.