Panasonic Frequently Asked Question

Does Panasonic offer Black Friday deals?
Panasonic rolls out major Black Friday 2025 Deals & Offers, giving you the chance to enjoy significant savings across a wide range of categories. During this event, you can save up to £1,600 on selected TVs, Technics audio products, home appliances, personal care devices, and more. Whether you're planning to upgrade your home entertainment system or treating yourself to a new grooming tool, the Black Friday sale is the perfect time to shop smarter and save big.

Is there a special offer for LUMIX products at Panasonic?
Absolutely. Panasonic provides Digital Imaging Offers where you can save up to £800 on selected LUMIX full-frame cameras. This includes a variety of high-performance models designed for both enthusiasts and professional photographers. Whether you're looking for powerful video capabilities, outstanding image quality, or advanced stabilization features, the LUMIX range delivers excellent value—especially during these limited-time offers.

Do I get a discount for signing up in Panasonic Online?
When you sign up for Panasonic updates, you can enjoy up to 10% off your first order. Joining their mailing list ensures you're among the first to know about Super Savings events, Pay Day Promotions, new product launches, and exclusive online offers. It's a quick and easy way to stay connected and unlock instant savings on your next purchase.

Does Panasonic offer a student discount?
Panasonic provides a 15% Student Discount for verified students. To claim this offer, you need to verify your student status through Student Beans and obtain a unique promotional code. The discount applies to all full-priced and reduced-priced items, except OLED TVs. Please note that the discount code can only be used on eligible products specified by Panasonic. Postage and packaging fees are excluded from the discount, meaning these costs will not be reduced at checkout.

What is Panasonic's delivery information?
Panasonic offers reliable delivery services designed to make your shopping experience smooth and efficient. Once your order is ready, they will send an email confirming all delivery details, including the courier used and your tracking information. Importantly, your credit or debit card will not be charged until your order has been confirmed.

Free Next Day Delivery
Panasonic provides free next business day delivery when you spend over £50. To qualify, simply place your order by midday Monday to Friday. This excludes TVs of 43" and above, which are delivered via a scheduled date of your choice using their courier partners, AIT or Panther.

Delivery Coverage
Panasonic delivers to the UK mainland, the Highlands and Islands of Scotland, the Isle of Man, and the Isles of Scilly. Deliveries to Northern Ireland are also available, although a £30 surcharge applies for TVs 43" and above. Delivery times vary depending on the destination. At present, Panasonic does not deliver to the Channel Islands or the Republic of Ireland.

Delivery Restrictions
For security reasons, delivery addresses for all cameras and camcorders must match the billing address used at checkout.

Delivery Timescales

• Standard Items:
  Orders placed before midday Monday to Friday qualify for next business day delivery. Orders placed after midday, over weekends, or on bank holidays will typically arrive on the second business day. For example, an order placed on Sunday should arrive on Tuesday.
  
• TVs (43" and above):
  You can select your preferred delivery date directly with the courier. Delivery slots generally become available starting three days after the date of purchase.

Can I find refurbished deals at Panasonic?
Yes. Panasonic offers a wide choice of refurbished products that have undergone strict testing and inspection. Items are cleaned, repaired if necessary, and packaged for resale. While refurbished units may show minor cosmetic wear or handling marks, their performance is unaffected.
All refurbished products come with a one-year manufacturer’s warranty and include accessories equivalent to those provided with new items. In some cases, small items like remote control batteries may be missing, and original packaging might not be included.
You can enjoy up to 60% off refurbished deals, making it a great way to save on high-quality Panasonic products without compromising performance.

What is Panasonic’s Returns Policy?
If you have purchased a product directly from Panasonic but find it isn't suitable or you’ve changed your mind, you must contact their team within 14 days of receiving the item. This allows you to inform them that you intend to return the product.

Returns Exclusions
Cancellation rights may not apply to specific types of goods, including:

• Personal care items that have been unsealed
  
• Bespoke or customised items
  
• Sealed audio, video, and software products that have been opened
  

If you ordered a product under a special trial promotion, Panasonic will honour the terms of that promotion. You will need to contact the support team and provide proof of purchase or delivery. Chat is recommended as the fastest way to discuss your case and upload any required images.
If your product arrives faulty or damaged, contact Panasonic Customer Support to explore solutions and the next steps. They will guide you depending on the issue and product type.

What is Panasonic’s Repairs Policy?
All Panasonic products come with a manufacturer’s guarantee. If a fault develops within 30 days of purchase, you can contact Panasonic with your order details to arrange a replacement or refund.
Additionally, certain products—including Personal Care items, DECT Phones, and Headphones—can be exchanged for a new unit if a fault develops within 12 months of purchase.
If a fault occurs after the first 30 days, you should contact Panasonic Support or visit their website to locate your nearest Service Centre for repair arrangements. Their repair network ensures your product is handled by trained technicians using genuine Panasonic parts.

Which promotions are currently available at Panasonic?
Panasonic regularly features seasonal and product-specific promotions. Here are some of the standout offers:
Panasonic TV Extended Warranty Promotion
Buy an eligible Panasonic TV from participating retailers and get a Free 5-Year Warranty.

• Promotion Period: 1st July 2025 (00:01) – 31st December 2025 (23:59)
  
• Claim Deadline: 1st February 2026 (midnight)
  

Lumix 5-Year Extended Warranty Promotion
Purchase an eligible LUMIX camera and receive a Free 5-Year Warranty.

• Promotion Period: 14th March 2025 – 31st March 2026
  
• Claim Deadline: 30th June 2026
  

These promotions give you excellent long-term value and added peace of mind when investing in new devices.