Quiz Frequently Asked Questions

How can I find the best deals on clothing and accessories at Quiz?

The Quiz sale offers incredible discounts of up to 70% off, making it the perfect time to grab stylish outfits at unbeatable prices. You can shop for everything from dresses, shoes, jackets, and coats, to tops, skirts, knitwear, and accessories — all at reduced prices. Simply browse the sale sections, such as Sale Clothing, Sale Dresses, or Sale Footwear, to discover exclusive deals.

Can I get the a student discount at Quiz?

Students can easily enjoy a 15% discount by simply registering and verifying student status through UNiDAYS. Once verified, you will gain instant access to the exclusive discount on a wide range of fashions. It’s quick, simple and the perfect way to save on your favorites. Just remember to apply your student discount at checkout for the savings to be applied!

Why should I shop for women’s clothing at QUIZ right now?

QUIZ offers incredible discounts across their Latest Collection, so you can grab trendy dresses, tops, jumpsuits and loungewear at amazing prices. Many styles are now up to 70% off, making it easier for you to refresh your wardrobe without breaking the bank. With free delivery via QVIP and a huge range of sizes from petite to plus-size, QUIZ ensures that you can look stylish, save money and feel confident for any occasion.

What are my delivery options with Quiz, and how can I track my order?

Quiz offers a range of convenient delivery options to ensure you get your items on time. Whether you’re in the UK or abroad, you can choose the delivery method that works best for you.

UK Standard Delivery:

• Cost: £3.99
• Delivery time: 3-5 working days
• Available to all UK mainland addresses
• A signature may be required on receipt

Next Day Delivery (UK & Northern Ireland):

• Cost: £5.99
• Delivery time: The next working day
• Order by: 7pm (Mon-Fri), 3pm (Sun) for delivery on the following day
• Some areas may not be eligible for Next Day delivery, please check your postcode at checkout
• Orders placed after the cut-off will be delivered within 2 working days

Click & Collect (In-store pick-up):

• Cost: Free
• Delivery time: 3-5 working days
• Collect from your local Quiz store
• You’ll receive an email when your order has arrived, and you’ll have 14 days to collect your order before it's returned

Pick-Up Points (Local stores or lockers):

• Cost: £3.99 (Free with a QVIP pass)
• Available through Yodel, InPost, or ASDA ToYou
• Choose your pick-up point during checkout by entering your postcode to find nearby locations
• Delivery time: 3-5 working days

International Delivery:

• Cost: From £5.99 (varies by destination)
• Delivery time: 3-10 working days
• Tracking is available for standard international orders
• Some international deliveries may require a signature upon receipt
• You can track your delivery by visiting your order confirmation page or by checking your email for tracking information once your order has been dispatched.

For all delivery options, please note that deliveries may take longer during peak times like November and December due to high demand. You can always check your tracking for the latest updates.

Can I spread my cost at Quiz?

Klarna is a trusted payment partner that allows you to shop now and pay later, giving you flexible payment options. You can choose from two convenient methods:

• Pay in 30 Days – Shop today and pay up to 30 days later, with no interest or fees if paid on time.
• Pay in 3 – Split the cost into 3 equal, interest-free instalments, with the first payment made at checkout and the rest due every 30 days.

To use Klarna, simply select it as your payment option at checkout. Klarna will instantly approve your payment plan, and you'll receive an email confirmation with all details. This service is available to UK residents aged 18 and over, subject to status. Just remember, Klarna’s terms and conditions apply and late payments may incur fees. If you’re not satisfied with your purchase, you can still return items and Klarna will adjust your payment.

What do I need to know about Quiz Gift Cards?

Quiz offers Gift Cards available for purchase both in-store and online. The minimum value required to activate a Gift Card is £5, and you can top up your card with any amount up to £250. These cards can be used for purchasing products either online or in-store, but they cannot be exchanged for cash. Please note, Gift Cards will expire after 12 (24) months of inactivity, and any remaining balance will be forfeited. For balance checks, simply visit the balance section on website.

How can I save on delivery costs with the QVIP Delivery Pass at Quiz?

The QVIP Delivery Pass at Quiz Clothing gives you unlimited free delivery for just £9.99 per year! This includes free next-day delivery, standard UK delivery, pick-up point delivery and even free returns for the whole year.

Simply add the QVIP pass to your basket when purchasing any items, and enjoy free delivery across all your orders for the next 12 months. It’s a fantastic way to save—just two orders and you’ve already covered the cost of the pass! Be sure to stay logged into your account to receive the benefits.

What payment methods can I use online at Quiz?

You can use major cards like Visa, Visa Electron, MasterCard, Maestro, Switch and Amex or pay with PayPal, Apple Pay, Klarna, and Quiz gift cards. Please note that store Refund Cards cannot be used online, but all other options are fully supported for a smooth checkout.

How can I return my online order with Quiz and get a refund?

Quiz makes returning your online orders hassle-free. You have 14 days from receiving your order to return items for a refund. Here’s what you need to do:

In-store Returns (UK):You can return your online order to any Quiz standalone store for free. Simply bring the item along with your invoice to the store, and the team will process your refund. Refunds typically take 3-5 working days to appear in your account. Please note, exchanges are only available for the same item in a different size or colour.

Postal Returns:

To return an item by post, follow these steps:

• Complete the Returns Form: Fill in the returns form that was included with your order.
• Pack Your Items Securely: Items must be unworn, unused and with original tags attached.
• Choose Your Carrier: Use carriers such as Evri, Yodel, InPost or ASDA ToYou.
• Proof of Postage: Keep your Proof of Postage receipt until your refund is processed, as you’re responsible for the item until it reaches them.

Return Fees:

For UK customers: The cost of returning items via post is £1.99 per parcel, which will be deducted from your refund. To save on extra fees, returning all items in one parcel is recommended.

Refund Process:

Once your return is received at warehouse, Quiz will process your refund within 10 working days. You’ll receive a confirmation email once your refund is issued. The refund will be credited to your original payment method. If you used a credit or debit card, it may take an additional 3-5 working days for the funds to appear in your account, depending on your bank.

Faulty or Incorrect Items:

If you receive a faulty or incorrect item, please contact customer care at [email protected] r via @QUIZ_Help on social media. They'll review your case and provide return instructions.

Important to Note:

• Hygiene Products: Some items like earrings, swimwear (without hygiene stickers), and personalised items cannot be returned due to hygiene reasons.
• International Returns: For returns outside of the UK, the delivery costs are non-refundable, unless the item is faulty.
• Holiday Returns: For orders placed between 31st October and 11th December 2025, you can return them until 12th January 2026.

With Quiz, returning items is straightforward, whether you choose to return in-store or by post. So go ahead and shop with confidence, knowing that returns are easy and you can get your refund within a reasonable timeframe. Happy shopping!

I’m interested in Quiz’s faux fur items, how can I find them at the best prices?

If you’re looking for stylish faux fur pieces without spending a fortune, Quiz has you covered with a wide range of trending coats, wraps, scarves, hats, gloves and accessories all priced to suit savvy shoppers.

You’ll find cream, black, beige, burgundy and even patterned options starting as low as £5 for gloves, earmuffs and headbands, while premium items like long coats and cropped jackets are available for under £75, giving you designer-inspired looks at incredible value.

Quiz ensures all items are high-quality, on-trend and seasonally updated, so whether you want a cozy faux fur wrap for evenings out or a statement long coat for winter layering, you can shop confidently knowing you’re getting both style and savings. Remember, prices may vary during Promotions, so check the website regularly to snap up the best deals before they sell out.