Salt-Water Sandals Frequently Asked Question

Does Salt-Water Sandals Have a Sale?
Right now, Salt-Water Sandals is offering up to 20% off on all women’s sandals. From waterproof beach sandals to comfortable walking sandals, you’ll find a pair that fits your style and needs — and enjoy huge savings in the process!

What's Salt-Water Sandals' Delivery Policy? Do They Offer Free Shipping?
Salt-Water Sandals offers free delivery for mainland UK through a reliable courier service, DPD. If you're located in the non-mainland UK, you can also enjoy free delivery on orders over £80, with shipping costs calculated at checkout for orders under £80.
Here’s a breakdown of the shipping options:
Mainland UK:

• Free Delivery via DPD (for orders over £80)
  
• Delivery can take 2-5 days, and if you’re not home to receive the package, you can contact DPD to nominate a safe place for delivery.

Non-Mainland UK (including Guernsey, Jersey, and Northern Ireland):

• Free Delivery on orders over £80
  
• For orders under £80, shipping costs are calculated at checkout based on postcode, weight, and dimensions.
  
• Delivery time is 2-5 days.

Holiday Deliveries: During national holidays like Easter, Christmas, and Bank Holidays, deliveries may take longer due to increased demand or courier services being closed. Orders placed during sales or promotions might experience slight delivery delays. Rest assured, your sandals will be with you in no time!

Does Salt-Water Sandals Offer an Exchange Service?
Unfortunately, Salt-Water Sandals does not offer exchanges unless the items are faulty. If you’ve received a faulty or incorrect pair, please contact customer service to resolve the issue. Otherwise, you will need to return your sandals and place a new order.

What Payment Methods Does Salt-Water Sandals Accept?
Salt-Water Sandals accepts a variety of secure payment options:

• Shop Pay: A convenient, fast checkout solution powered by Shopify.
  
• Credit/Debit Cards: Visa, Mastercard, Visa Debit, American Express. These cards are accepted through Shop Pay.
  
• PayPal: Pay securely using your PayPal account or as a guest without registering.
  
• Buy Now, Pay Later Options - Klarna: Pay Later: Pay within 30 days with no interest.  Pay in 3: Spread your payment into 3 equal, interest-free monthly instalments.

Does Salt-Water Sandals Have a Recycling Service?
Salt-Water Sandals has partnered with Reskinned, a recycling expert, to help give your pre-loved sandals a second life. When you trade in your old sandals, you can receive up to £15 off your next purchase: £15 off for adult Salt-Water Sandals; £10 off for children’s Salt-Water Sandals. Simply send your old pair to Salt-Water Sandals and enjoy a fresh discount on your next purchase!

I Want to Return My Sandals to Salt-Water Sandals, What Should I Know?
You can return any Sun-San and Salt-Water Sandals purchased from their online store. Salt-Water Sandals offers a 28-day return window, but keep in mind that the return shipping cost is your responsibility. They recommend using a tracked or recorded service to ensure your return is safe.

• Restocking Fee: If your return is received after 28 days, a £3 restocking fee will be deducted from your refund. Returns within the 28-day window are free of charge.
  
• Condition: The sandals must be returned in unused, unworn condition. Try your sandals on a carpeted surface to avoid marking the soles, as marked soles will not be accepted for return.
  
• Packaging: Do not use the shoe box as outer packaging — it’s considered part of the item, and a £5 deduction will apply if the box is damaged.
  

For returns:

• Include your order information (name, email, order number, and items returned) and the reason for your return.
  
• You can fill out the form provided with your order or include the information on a separate note if you no longer have the form.
  
• Once your return is received, a refund will be processed within 14 business days. The refund will be issued to the original payment method used for your purchase, excluding shipping costs.

Does Salt-Water Sandals Offer a Discount for NHS Staff?
Salt-Water Sandals is grateful to NHS staff and offers a 20% discount on purchases made through their UK website. To claim your discount, simply contact customer service and provide a picture of your NHS ID or Blue Card from GOV. They’ll then send you your discount code.

Can I Return Products Bought During Sales or Promotions on Salt-Water Sandals online store?
Salt-Water Sandals allows returns on items purchased during sales or promotions, except where stated otherwise. However: No exchanges are offered. Returns during promotions are at your own cost (this includes shipping). Order cancellations or changes cannot be made during promotional periods, so double-check your order before confirming!

Do I Get a Discount Code for My First Order at Salt-Water Sandals?
Absolutely! Sign up for the Salt-Water Sandals newsletter to receive a 10% off discount code for your first order. Stay updated on their latest promotions, news, and exclusive offers too!