The Golden Boot Frequently Asked Questions

Can I find discounted items for women fashion at The Golden Boot?

The Golden Boot features substantial savings in the Women’s Sale on shoes, sandals, clothing, and accessories from leading brands like Gabor, Barbour, Clarks, and Fairfax & Favor. Discounts range from around 50% to 82% off, with many items reduced from over £100 to as low as £21–£64. Seasonal selections include boots, sandals, trainers, and espadrilles. Shop now to update your wardrobe at unbeatable prices.

What payment methods can I use at The Golden Boot?

They accept Visa, MasterCard, Maestro, Visa Debit, PayPal, and American Express. PayPal e-cheque orders are only generated once cleared, which can take up to 10 days. If your payment is declined, it is a decision from your card provider.

Where can I find affordable and discounted Christmas gifts at The Golden Boot?

The Golden Boot’s Christmas Gift collection includes luxury leather goods, country clothing, cosy slippers and accessories from top brands like Barbour, Holland Cooper, Schoffel and Nordikas. Many items start from just £6, with additional discounts on seasonal favourites like socks, cardholders, and travel mugs. Gifts are available for men, women and even dogs, allowing you to find thoughtful presents at excellent prices.

Are there any free perks or gift services available at The Golden Boot?

The Golden Boot provides luxury gift wrapping on select items, with personalized embossing available for a bespoke touch (non-returnable unless faulty). Click & Collect from the Maidstone store is available at no extra cost.

What are the delivery options and costs for The Golden Boot?

The Golden Boot offers several UK and international delivery options with clear costs and conditions:

• UK Delivery: Orders over £40 for full-price items qualify for FREE Royal Mail Tracked 48 delivery (2–3 working days, 2–4 days to Highlands, Islands, and Northern Ireland). Orders under £40 cost £3.50 via Royal Mail Tracked 48 or £5.99 via UPS (1–2 working days, 2–4 days to Highlands, Islands, and Northern Ireland). Sale items have a flat charge of £4.99 via Royal Mail Tracked 48 or £5.99 via UPS.
• International Delivery: European courier delivery is £15 (3–7 working days), with orders over £300 qualifying for free courier delivery. Deliveries to the USA and the rest of the world are shipped via FedEx, with costs calculated at checkout. Customs duties, taxes, or import charges may apply and are your responsibility.
• Click and Collect: Available at 25–33 Gabriel's Hill, Maidstone, during business hours. You will receive an email notification when their parcel is ready and need bring this along with valid ID.
• Dispatch and Tracking: Orders are dispatched Monday–Friday (excluding Bank Holidays). Same-day dispatch cutoff: 3pm for Royal Mail, 2:30pm for UPS, 10am for international. You will receive email/text updates with estimated delivery times and options for safe place delivery.
• Lost Parcels: Claims are processed after waiting periods (e.g. 7 working days for UK Royal Mail, up to 25 working days for outside EU courier orders). Proof of delivery (signature, GPS, or photo) is required. Refunds are only issued if the courier accepts the claim, which can take up to 30 working days (90 for international).

Can I use The Golden Boot Loyalty Card to get discounts?

The Golden Boot Loyalty Card gives up to 15% off full-price in-store items. Each purchase earns a stamp, and every fifth pair gives 5%, 10%, or 15% off the most expensive item in your order. Valid on footwear, leather goods, and clothing, but not extra discounts on sale or promotional items.

What can I expect from The Golden Boot men’s sale?

The Men’s Sale offers discounts up to 70% on shoes, boots, clothing, and accessories. Brands include Golden Boot, Clarks, Jeffery West, Guide London, and Schoffel. Styles range from loafers and deck shoes to boots, blazers, shirts, and chinos. Sale items come in multiple sizes and colors. Seasonal promotions and limited-time offers ensure new deals are added regularly.

How do I return or exchange items purchased from The Golden Boot?

The Golden Boot offers easy returns within 28 days of delivery. You can:

• Return in store: Visit the Maidstone store with the item and proof of purchase for a refund or exchange.
• Return by post (UK only): Use the Royal Mail Returns Portal and pay £3.50 for postage, which will be deducted from your refund. Exchanges for non-sale items are sent free of charge.
• Return conditions: Items should be unused, in re-saleable condition with original labels attached. Personalized items cannot be returned unless faulty. A £10 charge may apply if shoes are returned without original packaging or in unacceptable condition.
• International returns: You need cover all return shipping, customs and additional fees. Any charges incurred by The Golden Boot for refused or failed deliveries will be deducted from refunds.
• Faulty items: Contact the store first before returning. Faulty returns are pre-authorized, and items should be clean. The Golden Boot may cover shipping for faulty items, subject to approval.