Step One Frequently Asked Question

What Is Step One’s Shipping Policy?
Step One offers free shipping within the UK on all orders, with delivery times as follows: Metro UK (1-3 business days), Rural UK (2-4 business days), Scotland, Ireland, Isle of Man, and Wales (2-5 business days). For international deliveries, expect 5-15 business days for arrival. Delivery rates and times are shown at checkout.

What Are the Payment Methods?
Step One accepts credit cards, Clearpay, Zip Pay, Apple Pay, Google Pay, and Klarna. Your payment is processed before dispatch. If a payment is missed, interest may be charged at 2% above the base lending rate until paid in full. Interest will be added to any overdue amounts.

If I Refer a Friend, What Will I Get?
When you refer a friend to Step One, they will receive 50% off one pair of Step One "Boxer Brief" underwear. The friend must be at least 18 years old, have no prior purchases with Step One, and use the unique referral link you share to complete their purchase. The discount is valid on orders over £9.50.

What Is Step One’s First Pair Guarantee?
Step One’s First Pair Guarantee ensures that if your first pair doesn’t meet your expectations in fit or style, you can get a full refund or swap it for a new size. If you purchase multiple items, unopened ones can be exchanged for a different size or style from the same range (men’s to men’s or women’s to women’s).

What Is Step One’s Warranty Policy?
Step One provides a 12-month warranty on all products for manufacturer defects, starting from the date of purchase. If a return or exchange is made, the warranty period is extended from the original purchase date. Defective items need be kept for the warranty period, and may need to be returned for evaluation.

Can I Get a Step One Discount Code or Special Offer?
Yes! Step One offers clearance items with discounts of up to 67%. You can find great deals on men’s clothing and women’s thongs during the sale—don't miss this opportunity to save on quality products!