Alibris Frequently Asked Question

Does Alibris Have Shipping Discounts?
Some items listed on Alibris U.K. ship directly from their warehouse, while others come from independent sellers. When searching for an item, be sure to check the seller’s location. For faster delivery within the United Kingdom or Europe, choose items from sellers based in these regions.
Enjoy shipping discounts when you order two or more items from the same seller. Once you add an item to your basket, Alibris automatically applies reduced shipping rates for any additional items from that same seller in a single order. To find more items from the same seller, simply click the seller’s name to access their Alibris U.K. store and browse their full selection.

Are There Promo Voucher Codes at Alibris?
Alibris currently offers these savings:

• Take £3 off £35+ with code ANORAK
  
• Take £5 off £55+ with code PARKA
  
• Take £10 off £100+ with code JUMPER
  (valid until 09 November 2025)
  

Access the latest book, movie, and music vouchers directly through their site. Discounts apply only to the cost of eligible items and exclude shipping fees and taxes. Each promo code can be used once per customer, cannot be applied to previous orders, and may not be combined with other promotions or bulk discounts. Offer valid on Alibris.co.uk only, and selected products may be excluded.

Does Alibris Provide a Discount for Signing Up for the Newsletter?
Subscribe to the Alibris newsletter and receive a £3 voucher as a welcome gift. Be among the first to discover exclusive offers, new arrivals, seasonal promotions, and special deals delivered straight to your inbox. Sign up today and start saving while staying up to date with Alibris news and releases!

What Is Alibris’ Returns Policy?
Alibris guarantees that every item matches its description. If your order does not meet expectations, you may return it within 60 days of shipment for a refund.
To return an item:

• Repackage it securely in the original packaging.
  
• Include the return authorization page and use the provided mailing label.
  

Refunds are issued to your original payment method within 2–3 weeks after your return is received and processed. Items returned without authorization or after 60 days will not be refunded.

Does Alibris Have a Toll-Free Telephone Number?
No, Alibris does not have a toll-free number or accept phone orders. However, you may call their U.S. line for automated order information. For personalized assistance, contact Customer Service via email — they’ll be happy to help with any questions or issues.

What Are Alibris’ Shipping Rates and Delivery Times?
Shipping charges are applied per seller, as listed during checkout. Order multiple items from the same seller to receive combined shipping discounts for deliveries to U.K. or European addresses.

Delivery times vary depending on the item, seller location, and delivery method.

• Items shipped directly from Alibris usually dispatch within one business day.
  
• Items from independent sellers typically take 2–3 business days to process.
  
• Orders from non-U.K. or non-European sellers may take up to three weeks.
  

Please note that international orders may incur import duties or taxes upon arrival in your country. These fees are determined by your local customs authority, and Alibris cannot control or estimate them. Contact your country’s customs office for more information before ordering.
For multi-volume sets, large or heavy books, or special items, additional shipping fees may apply. It’s recommended to contact Alibris before placing such orders to confirm any extra costs.

How Long Do Items Stay in My Cart at Alibris?
Items added to your cart remain reserved for 12 hours. After that, they may become available to other shoppers. If you leave your cart, it’s best to complete your purchase within this time frame to ensure availability.

What Forms of Payment Does Alibris Accept?
Alibris accepts Visa, MasterCard, American Express, Discover, and JCB cards for payments in U.S. dollars. For other currencies, available payment options vary:

• MasterCard and Visa support all available currencies.
  
• JCB supports U.S. dollars and Japanese yen.
  
• Discover and American Express process only U.S. dollars.
  

You may also use a Visa or MasterCard debit card just like a credit card. However, Maestro, Solo, Switch, Electron, or Delta cards, as well as cash, cheques, or money orders, are not accepted.

Can I Find Every Book I Want at Alibris?
Yes! Explore over 200 million titles across new, used, out-of-print, and rare editions. You’ll find collectible books, foreign-language editions, and signed copies from renowned authors.
Alibris also offers an extensive collection of music and films, including chart-topping CDs, vinyl records, and DVDs — perfect for collectors and entertainment lovers alike.

Is Shopping at Alibris 100% Secure?
Absolutely. Alibris guarantees safe and secure transactions. If unauthorized or fraudulent charges occur from shopping on their site, you are fully protected.
Your bank may hold you liable for up to £50 of unauthorized charges, but Alibris will cover that amount provided:

• You notified your credit card company as required,
  
• The unauthorized use was not your fault, and
  
• The order was placed through Alibris’ secure server.
  

Shop confidently knowing your payment and personal information are protected.