Ernest Jones Frequently Asked Questions

What discounts are currently available on jewellery and watches at Ernest Jones?

Ernest Jones is offering up to 50% off selected jewellery and watches as part of Ongoing Sale. This includes a wide variety of pieces, from elegant necklaces to stylish timepieces, all at unbeatable prices. These discounts are available while stocks last, so be sure to shop now before they’re gone!

What is Ernest Jones' Jewellery & Watch Insurance?

Ernest Jones offers Platinum Care, a comprehensive insurance policy for your precious jewellery and watches, protecting against accidental damage, theft with force, and breakdown after the manufacturer's guarantee period.

This policy includes worldwide coverage and unlimited repairs or replacements for covered items, with no excess fees. While wear and tear, loss, or theft without force are not covered, the policy ensures peace of mind for your most treasured items, with the option to purchase it for 2, 3, or 5 years based on the value of your item. If a repair is not possible, your item will be replaced with an identical model or a suitable alternative.

What is the Ernest Jones Ratings and Reviews Prize Draw?

Each time you leave a review on the Ernest Jones website, your submission is automatically entered into the monthly prize draw.

To participate, simply submit an approved review for a product you've purchased. The prize for this draw is a £50 Ernest Jones gift card.

One winner is selected every month, and the prize draw is open to UK residents, excluding employees and their families. You can submit multiple reviews per month, but only those reviews submitted in the given month are eligible. The winner will be notified by email, and the prize must be claimed within 28 days of the draw.

Is there a student discount at Ernest Jones?

Ernest Jones offers a 15% student discount through Student Beans. To claim your discount, simply create a free Student Beans account, verify your student status in just 2 minutes, and then reveal your unique code. Enter the code at checkout to enjoy 15% off your order.

What payment methods can I use on Ernest Jones' website?

You can pay with major credit and debit cards such as Visa, Mastercard, and American Express. For added convenience, PayPal is also accepted for secure payments. Additionally, Clearpay and Klarna offer flexible payment options, allowing you to split your payment into instalments or pay later.

Please note, Ernest Jones no longer accepts Solo cards as a payment method. Always check your preferred payment option during checkout for any updates or restrictions.

Can I get a discount on 18ct or Platinum Wedding Rings at Ernest Jones?

Ernest Jones offers a 20% discount on 18ct and Platinum Wedding Rings from December 24, 2025, to January 20, 2026.

• Availability: The offer is available both in-store and online.
• Discount Code: Enter WEDDINGOFFER at checkout to redeem online.
• Exclusions: This promotion cannot be used with any other offers or discounts.

Are there any limited-time offers at Ernest Jones?

Ernest Jones runs limited-time promotions like the SMS Abandoned Basket Offer and 10% Off Basket Pop-Up Offer:

SMS Abandoned Basket Offer: Valid for 7 days from the issue date, applies only to selected items.

10% Off Basket Pop-Up Offer: Applies to full-price items, and the discount is calculated at the basket stage.

Both offers cannot be used with other promotions and are subject to availability.

Redeem the SMS Abandoned Basket Offer

To redeem the SMS Abandoned Basket Offer, follow these steps:

• Receive a unique code via SMS after abandoning your basket.
• Apply the code at checkout to receive a discount on selected items.

Exclusions: The discount cannot be used for brands like Bremont, Gucci, or Tissot, or on items like gift cards or repairs.

How can I earn an E-Gift Card with my Ernest Jones purchase?

If you spend on selected watches at Ernest Jones, you could be eligible for a Free E-Gift Card. The details are as follows:

• Spend between £1,000 - £1,999.99 and receive a £175 e-gift card.
• Spend over £2,000 and receive a £275 e-gift card.
• The e-gift card will be sent to your email address 35 days after purchase.
• Offer is available online only while stocks last.

Ensure that the correct email address is provided during checkout as no changes can be made after purchase. If you return items that affect the original purchase threshold, you may lose the e-gift card entitlement.

What is the "Treat a Friend to 20% Off and Get 20% Off for Yourself" offer at Ernest Jones?

Ernest Jones offers a refer-a-friend program where you can give a 20% discount to a friend on their first purchase, and in return, you’ll receive a 20% discount for yourself on your next order. The program is managed by Mention Me, and by participating, you agree to their Terms and Conditions.

What does the £50 off next purchase offer involve at Ernest Jones?

Ernest Jones offers a £50 discount for your next purchase when you spend £150 or more on selected full-priced products. Here’s how it works:

• You must redeem the voucher within 30 days of receiving it.
• One voucher per transaction only.
• This voucher cannot be combined with any other promotions or discounts.

Exclusions apply: Brands like Cartier, Chanel, and Omega are not included, and the voucher cannot be used on gift cards or repairs.

This offer is available both in-store and online, but be sure to check for exclusions during your purchase.

Is there a Price Match Promise at Ernest Jones?

Ernest Jones offers a Price Match Promise. If you find an identical jewellery or watch product at a lower advertised price elsewhere, Ernest Jones will match the price, provided the item is in stock, available for immediate purchase, and the price is clearly advertised on a competitor’s website. This offer applies to branded items and comes with certain conditions, such as excluding combination deals or prices from auction-style sites.

How does the £50 discount on the Sterling Silver Diamond Pendant work at Ernest Jones?

Ernest Jones offers a special promotion for the Sterling Silver Diamond Pear Shape Pendant Necklace. You can purchase it for £50 instead of its regular price of £150 if you buy any other online jewellery or watch. Key details include:

• This offer is available from 5th August 2025 to 20th January 2026.
• The discount is applied automatically at the basket stage.
• Only one eligible item per customer.
• This offer cannot be combined with any other promotional offers.

The promotion is available both in-store and online, but stocks are limited, and availability may vary.

Is there a Key Worker discount at Ernest Jones?

Ernest Jones offers a 20% discount on full-priced items for key workers. This discount is available to healthcare professionals, teachers, military personnel, police and fire service staff, charity workers, and many others.

To claim the discount, key workers simply need to verify their employment and receive a unique discount code to use at checkout.

What watch repair services does Ernest Jones offer?

Ernest Jones provides a wide range of expert watch repair services, ensuring your timepieces remain in top condition.

• Services include battery replacement, resealing for water resistance, strap and bracelet adjustments, component replacement, and complete servicing for both quartz and mechanical watches.
• They also offer strap and bracelet replacements for worn or broken parts. Each repair is conducted to the highest standards, with a minimum 12-month guarantee on all services.

Whether your watch needs a simple adjustment or a complex repair, Ernest Jones ensures precision and expertise with every service.

Can I pay in installments with Clearpay at Ernest Jones?

You can use Clearpay at Ernest Jones to split your total purchase into 4 interest-free installments, payable every two weeks.

To use Clearpay, simply select it as your payment method at checkout, log into your existing Clearpay account, or create a new one, and you'll receive an instant approval decision. Your order value, including delivery, must be between £50 and £1,600 to be eligible for Clearpay.

If you're a new customer or have a limited payment history, your available credit may be lower. Please remember that Clearpay is only available for orders with a delivery timeframe of 14 days or less, and late fees apply if you miss a payment.

What delivery options are available at Ernest Jones?

Ernest Jones offers several delivery options to suit your needs:

• Standard Delivery: Free for all orders. Orders placed by 3pm Monday to Thursday will typically arrive within 3-6 working days (excluding Sundays). Orders placed after 3pm or on weekends may take slightly longer.
• Express Delivery: Available for a small fee, ensuring delivery within 2 working days if ordered by 3pm from Monday to Wednesday. Saturday delivery is also available for Friday orders placed before 3pm.
• Click and Collect: Free delivery to any Ernest Jones store in the UK. Orders placed by 3pm are usually ready for same-day collection, with a maximum wait of 8 working days depending on the store.
• Personalized Items: Please allow up to 14-17 working days for personalized jewelry items to be dispatched, and 3-8 additional days for engraving.
• Delivery to certain areas like the Channel Islands, Isle of Man, and Scottish Highlands may take longer, and we recommend checking estimated delivery dates at checkout for more accuracy.

Is there a discount available on jewellery, diamonds, and watches at Ernest Jones?

Ernest Jones offers 20% off jewellery, diamonds, and watches when you use the code HOLIDAY20 at checkout. This offer applies to a wide range of products, so you can enjoy significant savings on your favourite pieces.

What is Ernest Jones' returns and exchanges policy?

Ernest Jones offers a comprehensive returns and exchanges policy, which includes the following details:

Christmas Return Policy: Purchases made between 1st October and 24th December 2025 can be returned for an exchange or refund up to and including Friday, 23rd January 2026.

Return Methods:

• In-store returns: You can return items to any UK Ernest Jones store within 30 days. If you are returning an item purchased from an outlet store, it must be returned to an outlet store. Please bring the item in its original presentation box along with the despatch note or receipt. If you're returning a non-clearance item, bring the payment card used for the purchase.
• Postal returns: Items can be returned by post within 30 days. To return by post, print the returns label from the Royal Mail website or use the email sent to you with the return instructions. The return is free of charge. Ensure that items are unworn, in their original condition, and in the original packaging. Items must also include the despatch note or a copy of it.
• Pierced Items: Pierced items can only be returned if unopened and in their original sealed packaging.

Shipping Costs:

• Free return shipping applies when you return items by post within the 30-day window, using the Royal Mail returns service.
• For in-store returns, there are no shipping costs to worry about, but you must visit a UK store.

Exclusions:

Personalised, engraved, and pierced items are not eligible for returns unless they are faulty.

Clearance items: These can only be returned for an exchange or store credit, not for a refund.

Right to cancel: For non-faulty goods, you can exercise your right to cancel and return items within 30 days of delivery. However, this does not apply to personalised, engraved, or opened pierced jewellery.

Refunds: Once the item is returned, refunds will be issued to the original payment method (including via Clearpay if used), and any upcoming payments on Clearpay will be cancelled. If you used a gift card for a purchase, you will receive a store credit.