Essence of Harris Frequently Asked Question

Is Black Friday available at Essence of Harris?
Essence of Harris is offering an exciting Black Friday event, giving you the perfect opportunity to treat yourself—or someone special—to luxurious candles and home fragrances at amazing prices. This November, you can enjoy up to 30% off their bestselling products as part of their limited-time Black Friday deals.
Alongside these fantastic savings, Essence of Harris is also offering a free Festive Candle of your choice on orders over £75, making it even easier to bring a warm, cosy glow into your home this winter. Plus, you can take advantage of free UK shipping on orders over £25, making your shopping experience more affordable and enjoyable.
Their Black Friday deals run exclusively from 13th November to 1st December—and once the sale ends, it’s gone for good. Whether you’re planning to start your Christmas shopping early, refreshing your home for the festive season, or simply indulging in a little self-care, these offers are not to be missed. Essence of Harris has curated a selection of incredible deals, thoughtfully wrapped up with free delivery on orders over £30 to help you save even more.

What can I get if I subscribe to Essence of Harris’ newsletter?
By subscribing to the Essence of Harris newsletter, you can enjoy an exclusive 15% off your next order. Signing up ensures that you stay up to date with the latest product launches, special offers, seasonal collections, and store announcements. You’ll receive updates straight to your inbox, giving you early access to discounts and insider news—perfect for anyone who loves keeping up with new scents and home fragrance trends.

If I want to choose a gift, is there a discount at Essence of Harris?
You can enjoy up to 25% off selected gifting items. Essence of Harris offers a beautiful range of thoughtful presents suitable for every occasion—birthdays, weddings, housewarmings, thank-yous, celebrations, and more. If you're shopping for long-distance friends or family, their carefully curated gift collections make it easy to send something meaningful and heartfelt.
Not sure what to choose? You can always opt for an Essence of Harris Gift Card, giving your recipient the freedom to pick their favourite scent or product. Their Gifting Edit is designed to bring joy to every moment, making it simple to find that perfect present that feels personal and luxurious.

Does Essence of Harris offer free delivery? What are their delivery options?
Essence of Harris provides Free Delivery on all UK orders over £50. For orders below this threshold, Standard Delivery is available for £4.95. They aim to make every shopping experience smooth and stress-free, with clear delivery expectations and reliable courier partners.
UK Delivery:

• Free Delivery: Available on all UK orders over £50.
  
• Standard Delivery: £4.95 on orders under £50.
  
• Estimated Delivery Time: Please allow up to 5 working days from dispatch.
  
• Couriers Used: Depending on parcel size and destination, orders may be shipped via Royal Mail, Parcel Force, or a trusted local courier.
  
• Tracking: You will receive tracking details by email once your order has been dispatched.
  

International Shipping:

Essence of Harris proudly ships worldwide, allowing customers across the globe to enjoy their handcrafted products.

• Shipping Costs: Calculated at checkout based on location and parcel size.
  
• Estimated Delivery Time: Typically 7–10 working days from dispatch.
  
• Customs & Duties: International customers may be responsible for duties, customs fees, or import taxes depending on local regulations. These charges are determined by the destination country and are not controlled by Essence of Harris. They recommend checking with your local customs office before placing an order.

What is the refund policy at Essence of Harris?
Essence of Harris takes pride in crafting every candle and home fragrance with exceptional care, ensuring each item arrives in perfect condition. However, if something isn’t quite right, they offer a 14-day return policy for online purchases. This means you have 14 days from the date you receive your order to request a return.
Return Eligibility:
To qualify for a return:

• Items must be unused, in original packaging, and in the same condition as when received.
  
• Proof of purchase is required, such as an order confirmation email.

Please note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
  
• A tracked delivery service is strongly recommended, as they cannot accept liability for items lost during return transit.
  
• Returns sent without prior authorisation will not be accepted.
  

To start a return, simply contact their customer service team or reach out via live chat before sending any items back.
In-Store Returns:
If you purchased from one of their physical stores, you may return your item in person within 14 days of purchase, as long as you bring your receipt.
Refunds:
Once your return has been received and assessed, Essence of Harris will let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow several working days for your bank or payment provider to process and complete the transaction.

Does Essence of Harris offer gift messages or gift wrapping?
You can include a personal gift message at checkout. Essence of Harris will handwrite your message and ensure that packing slips are removed from the parcel, making your gift feel thoughtful and personal. While gift wrapping is not yet available, they are working on adding this feature in the future.