NordicTrack Frequently Asked Questions

Where can I find the best discounts at NordicTrack?

The New Year New You Sale at NordicTrack is one of the best times of the year to grab unbeatable discounts! You can save up to £1,000 on Smart Machines and £1,599 on Bundles, with numerous products like treadmills, exercise bikes, ellipticals, and rowing machines all marked down.

On top of that, select purchases come with a free Equipment Floor Mat (valued at £99), helping you set up your home gym for less. Hurry, this limited-time offer is available until 12/01/2026—don’t miss your chance to score high-quality fitness equipment at fantastic prices!

Can I use Klarna for spread payments at NordicTrack?

NordicTrack partners with Klarna to offer flexible payment options at checkout. You can choose from Pay in 30 days or Pay in 3 instalments, allowing you to shop now and pay later, interest-free.

Klarna provides an easy, secure way to manage payments directly through their app, with no upfront payment required for the Pay in 30 days option. If you choose to finance, you can spread your payments over 6, 12, or 24 months at 0% interest. Klarna is available for orders up to £12,500 and ensures your financial details are kept secure.

What is covered under the NordicTrack warranty?

NordicTrack offers a comprehensive warranty on its products, covering various parts and services. The standard warranty includes:

• Treadmills: Lifetime frame, 10-year drive motor (parts only), 2 years parts and labour.
• Ellipticals/Bikes: 5-year frame, 2 years parts and labour.
• Strength Equipment: 2 years parts and labour.

Additionally, you can extend the warranty by registering their product within 28 days of purchase. Products used in a private, domestic setting are fully covered, but commercial use is excluded.

What is a Virtual Showroom appointment with NordicTrack?

A Virtual Showroom appointment offers a personalised, 1:1 consultation with a NordicTrack specialist. During the session, you'll get a live video demonstration of their top-selling machines, see interactive personal training in action, and have the chance to ask questions about products and services. This is a great way to experience their machines virtually and get expert advice, even though they do not have a physical showroom.

What are the cancellation and refund policies for NordicTrack products?

You can cancel an order within 14 days of receiving the goods and return the items within a further 14 days. If the item has already been shipped, you need to cover the return shipping costs. However, if the product is faulty or damaged, NordicTrack will cover return costs.

And you also need to know:

• Fee deductions may apply for opened or used items (up to 15% of the product's value).
• Faulty goods are eligible for a full refund with free return shipping.
• Refunds for returns may take up to 14 days after receiving the returned product.
• iFIT Membership has a 30-day money-back guarantee if requested in writing.

If you've purchased a product as part of a bundle, the entire bundle must be returned for a full refund. This means individual items within the bundle cannot be returned separately for a refund. If you wish to return a machine that was sold as part of a bundle, a separate collection fee will be charged per machine. The product will also remain eligible for a standard 1-year manufacturer warranty.

What are the current discounts available on iFIT Pro Memberships at NordicTrack?

NordicTrack is currently offering significant discounts on iFIT Pro Memberships across different plans.

• For a 1-Year iFIT Pro Membership, the price has been reduced from £408 to £349, offering 14% savings.
• The 2-Year membership is now available for £599, down from £816, providing a 27% discount.
• The 3-Year iFIT Pro Membership is offered at £799, originally priced at £1,224, giving you an impressive 35% savings.
• Additionally, a Monthly Membership is available at a reduced price of £34, compared to its previous price of £408.
• For even greater flexibility, you can opt for payment through Klarna, with options starting at £58/month with 0% interest.

These discounts help you enjoy personalized fitness experiences and access to iFIT's world-class workout library, which includes over 10,000 workouts led by expert trainers.

Is there a satisfaction guarantee for NordicTrack's products?

NordicTrack does not provide a specific satisfaction guarantee on all items, but they do offer a warranty on products against defects in workmanship and materials for 12 months from the date of purchase. For upgraded warranties, such as on treadmills, customers are encouraged to register their products within 28 days for extended coverage.

What delivery options are available for NordicTrack products?

NordicTrack offers several delivery options based on your location and the type of product you order. Here’s the details:

Standard Delivery (Mainland UK):

• Free delivery is available for mainland UK orders.
• You can expect your product within 10 working days from the order date.
• Items are delivered by a two or three-man delivery team to a ground floor room of your choice with unrestricted access.
• A booking link will be sent to you via text and email to schedule the delivery date.

Northern Ireland Delivery:

• Delivery is available to Northern Ireland on selected products only, with an estimated delivery window of 14-21 working days.
• An additional charge of £49 applies for deliveries to BT postcode areas.

Offshore Delivery:

• Direct delivery is not available to offshore locations such as the Channel Islands or Scottish Islands.
• However, you can arrange for delivery to a UK mainland shipper and manage onward shipping to your location.

Product Assembly Service:

• NordicTrack offers an assembly service for an additional charge: £199 for machines up to 119kg and £399 for machines over 120kg (including bundles).
• The delivery team will assemble the product in your chosen ground-floor room and remove the packaging.
• This service is available Monday to Friday but not available for offshore or Scottish Highlands addresses.

Failed Delivery Fee:

• If you are unavailable to accept delivery on the scheduled date or if your delivery location is unsuitable, a failed delivery fee may apply.
• For the smoothest delivery experience, be sure to confirm that your delivery location has clear access and that you’re available to receive the goods on the agreed date.