Papa Johns Frequently Asked Questions

What is the Papa Johns Peel and Win Promotion?

Papa John's Peel and Win Promotion offers a fun chance to win instant prizes and be entered into a £100 prize draw. When you buy a large pizza from a qualifying store, you get a unique code on the pizza box to enter the promotion.

• Instant Win Prizes: Every code reveals either a free portion of potato tots or a £25 meal deal.
• £100 Prize Draw: Every entry also gives you a chance to win £100.
• How to Enter: Download the Papa John's App, enter the code from your pizza box, and win instantly.
• Eligibility: Open to UK residents aged 18+ in England, Scotland, and Wales.

What should I do if I received a damaged or incorrect order from Papa Johns?

If you receive a damaged or incorrect order, it’s important to contact the store immediately. You have up to 30 minutes after delivery to report the issue. Papa John's will either replace the item at no cost or provide a full refund for the affected product. Always keep your receipt or order confirmation for reference when contacting customer support.

What’s included in the Papa Johns "Feed the Fam" deal?

The Feed the Fam offer includes two medium pizzas and two classic sides, with the option to customize each pizza with up to 4 toppings. If you want to upgrade, the Feed the Fam Upgrade includes a chicken side in addition to the classic side for a small extra cost. Keep in mind, minimum delivery spend and location-based fees may apply, and the deal is available only at participating stores.

What payment methods are accepted at Papa Johns?

Papa John’s accepts a variety of payment methods for online and in-store orders. You can pay using credit or debit cards (Visa, MasterCard, and American Express), as well as digital payment options like PayPal, Apple Pay, Google Pay, Amazon Pay, and Pay by Bank App. Unfortunately, cash payments are not accepted for online orders, and you must provide your payment details during checkout.

Are there any special offers for students at Papa Johns?

Papa John's has special offers for students, including a 50% off pizza when you spend £15 or more, exclusive for verified students. Additionally, the Student's Meal Deal offers any large pizza and two classic sides for just £17.99. Students can also enjoy 35% off pizzas with a valid Student Beans account.

Can I cancel my order after it’s been placed at Papa Johns?

Orders can be canceled up to 45 minutes before the selected delivery window. If you wish to cancel or amend your order, you will need to call your local Papa John’s store directly. Cancellations within 45 minutes of the scheduled delivery will incur full charges, as the order has already been processed for delivery.

What’s the "XXL Pizza and Sides" deal at Papa Johns?

With the Buy an XXL Pizza and Get Two Sides Free offer, you get a giant XXL pizza and two premium sides for just £23.99. This deal is perfect for those who want to share a large meal at a lower price. Note that combo sides and certain other products are excluded, and minimum spend for delivery applies.

What are the best pizza deals at Papa Johns?

Papa John's offers a variety of great deals to help you save on delicious pizzas. You can grab an XXL Papa's Meal Deal for just £24.99, which includes one XXL pizza, a classic side, a premium side, and £1 donated to Crisis.

Additionally, take advantage of the Buy One Get One Free offer starting at £19.99, allowing you to enjoy two pizzas for the price of one. For those craving a full meal, the Large Pizza, Side, and Large Drink deal is only £22.99, providing excellent value for a complete dining experience.

What should I know for using Papa Johns e-gift cards?

Papa John’s e-gift cards can be used exclusively for online purchases at papajohns.co.uk and cannot be redeemed in-store, except for collection orders made online. Here are key details you need to know:

• Minimum value to activate: £10, with a maximum value of £250.
• Payment: Can be used for full or part payment online; if the total exceeds the balance, additional payment methods are required.
• Non-refundable: E-gift cards cannot be exchanged for cash or refunded, and any unused balance will be lost.
• Validity: E-gift cards expire 12 months after purchase.
• Restrictions: Cannot be used in specific locations like Butlins, Ribby Hall Village, or in stores outside the UK and Ireland.
• Max cards per transaction: You can use up to 5 e-gift cards in one transaction.
• Lost or stolen cards: Papa John’s is not responsible for lost, stolen, or damaged cards.

What is Papa Rewards and how can I earn and use Papa Dough discounts at Papa Johns?

Earn Points and Receive Papa Dough:

For every £1 spent online at Papa John’s, you earn 1 point. After accumulating 20 points, you get £3 in Papa Dough to use on your next order. Papa Dough can be applied to any menu items ordered online or through the app.

Use Papa Dough with Other Offers:

You can combine Papa Dough with other discounts and promotions for even greater savings. There’s no minimum spend for collection orders, but for delivery, your basket needs to meet the delivery threshold.

Expiration and Restrictions:

Points and Papa Dough expire 6 months after the last earning or redemption activity. Points can only be earned and used on online orders, and cannot be redeemed for delivery fees or in-store purchases.

Are there any exclusive offers on Mondays at Papa Johns?

Yes, on Mondays, you can enjoy Large Pizza for £9.99 at Papa John's, with the option to add a stuffed crust for an additional £2.99. The deal includes create-your-own pizzas with up to 4 toppings and is available for collection only. Remember, this offer is valid for large pizzas only, and any additional toppings will be charged at the menu price.

What is the "Papa’s Meal Deal" and how much does it cost at Papa Johns?

The Papa's Meal Deal gives you any large pizza, plus two classic sides, at a price that varies by location. The deal includes customizable pizzas with up to 4 toppings, but add-ons like stuffed crust will cost extra. Keep in mind that this offer cannot be combined with other discounts and requires a minimum delivery spend.

Does Papa Johns offer any deals for large groups or families?

For large groups or families, Papa John's offers the Pizza Party Bundle for £25.99, which includes two medium pizzas and two classic sides. If you'd like to upgrade, the Pizza Party Bundle Upgrade is available for £26.99, adding a chicken side to your meal. As with other offers, minimum delivery spend and location-based delivery fees may apply.