Patisserie Valerie Frequently Asked Question

Is there a special discount for Christmas at Patisserie Valerie?
Celebrate the season with Patisserie Valerie's Christmas range and enjoy free delivery using code GIFTDELIVERY. Explore their Christmas Cakes and Festive Treats Collection, featuring everything from beloved classics to showstopping creations, all crafted to bring the magic of Christmas to your table. Perfect for gifting, family celebrations, and making festive moments unforgettable, their handmade cakes, hampers, and sweet treats are available for nationwide delivery.

Terms & Conditions:

• Only one discount code can be redeemed per order.
  
• Discount codes cannot be used on Click & Collect orders.
  
• Valid on orders over £30 from their Christmas range.
  
• Applicable for weekdays only.
  
• Offer is valid until 19th December 2025, subject to availability, and may be withdrawn at any time without notice.
  
• Cannot be combined with other promotions or discounts.

Can I get a discount if I refer a friend at Patisserie Valerie?
Absolutely! Patisserie Valerie offers a fantastic 20% discount for both you and your friend when they make their very first purchase through your unique referral link. It’s a win-win – not only will your friend enjoy their first taste of Patisserie Valerie’s exquisite cakes and treats, but you’ll also receive 20% off your next order as a thank you for sharing the love. It’s a great way to treat yourself while introducing others to the joy of their delicious, handcrafted sweets. Share your link today and start saving together!

Does Patisserie Valerie offer an Afternoon Tea In Store Experience Gift Card?
Yes! Patisserie Valerie offers an Afternoon Tea In Store Experience Gift Card, valid for one year from the purchase date.

• Cannot be refunded or exchanged for cash.
  
• Valid for a specific afternoon tea experience for two (value: £38.95), redeemable in-store only (not online).
  
• Vouchers cannot be used in conjunction with any other discounts or promotions.
  
• If lost or stolen, the voucher cannot be replaced.
  
• Check out the Patisserie Finder for store locations.

Is there a senior discount at Patisserie Valerie?
Patisserie Valerie offers a generous 10% discount for customers aged 60 and above, allowing you to enjoy their delicious selection of cakes, pastries, and treats at a reduced price. Whether you're celebrating a special occasion or simply treating yourself to something sweet, this discount makes it even easier to indulge in their handcrafted delights. Simply verify your age through a quick and easy process to unlock this exclusive offer and enjoy a little extra sweetness on your next purchase!

Can I get cake club rewards at Patisserie Valerie?
Yes! Join the Cake Club to enjoy exclusive offers, rewards, and treats.

• Earn 1 point for every £1 spent.
  
• Points are automatically added with each order.
  
• Redeem your points for discounts or free treats:
  
• £5 off for 100 points
  
• £10 off for 200 points
  
• Free 6" Cake for 400 points
  
• 30% Off for 300 points
  
• Free 8" Cake for 500 points

You can even combine Cake Club rewards with seasonal offers.

Can I find sale products at Patisserie Valerie?
Patisserie Valerie has a sale page where you can save up to £8 on selected items. Don't miss out on luxury cakes at exclusive promotional prices, available for a limited time only. Hurry, these irresistible offers won’t last long!

What student discount can I get in Patisserie Valerie?
Students can enjoy an exclusive 10% discount on their purchases at Patisserie Valerie, making it even easier to indulge in their delicious treats. Simply verify your student status through their quick and easy verification process to receive your personalized discount code, which you can use to save on a wide range of their handcrafted cakes, pastries, and more. Don't miss out on this sweet deal – treat yourself while saving money!

What is Patisserie Valerie's shipping policy?
Every order is carefully prepared, packaged, and delivered to ensure it reaches you in perfect condition. Whether it's a birthday, milestone, or just a treat, Patisserie Valerie works with trusted delivery partners to get your order to you on time.

• UK Delivery (DPD):
  Next Day Delivery: £10.95 (weekdays) / £14.95 (weekends)
  Nominated Day Delivery: £7.95 (weekdays) / £14.95 (weekends)
  Pre-12pm Delivery: £22.95
  Free Weekday Delivery: Orders over £65 (Tues–Fri, excluding weekends)
  
• UK Delivery (Royal Mail for letterbox gifts):
  £3.95
  Sent via Royal Mail Tracked 24/48
  
• Ireland Delivery:
  €6.95 (weekdays)
  €10.95 (Next Day)
  Cakes shipped frozen to preserve freshness
  Delivery from Tuesday to Saturday only (no deliveries on Sundays, Mondays, or Bank Holidays)

What are the Returns & Refund Policy at Patisserie Valerie?
Patisserie Valerie accepts returns for non-perishable items within the EU’s 14 calendar days or the UK’s 30 calendar days cooling-off period. Perishable items like cakes or desserts are excluded from returns.

• Refunds for faulty or damaged items are available upon photographic proof of the issue.
  
• Alcohol Purchases: Must be 18+ and present valid ID at delivery.

Is Klarna available at Patisserie Valerie?
You can shop now and pay later with Klarna at checkout. Choose from:

• Pay in 30 Days: No upfront payment; pay within 30 days of your order.
  
• Pay in 3 Installments: Spread the cost over three payments, with no interest.
  Ensure timely payments to avoid fees and negative credit impact.