SimplyMeds Online Frequently Asked Question

Do Students Get a Discount at SimplyMeds Online?
Students can enjoy a 12% discount at SimplyMeds Online with a minimum order value of £12. This offer is designed to support hardworking students by helping them stay healthy while managing a busy study schedule or living away from home. To claim the discount, simply click the “Get Code” button, verify your student status, and you’ll receive your discount code instantly. You’ll then be taken to the SimplyMeds Online website, where you can browse their treatments, apply your code at checkout, and let them take care of the rest. It’s a convenient way to access essential healthcare products delivered directly to your door.

Is Delivery Free at SimplyMeds Online?
SimplyMeds Online offers Free Standard Delivery on all prescription treatment orders to UK addresses. Free Standard Delivery also applies to pharmacy shop orders over £30, making it easy to stock up on health essentials without worrying about additional shipping fees. If you need your items sooner, express delivery options are available at an extra charge depending on the service selected. However, free delivery is not available for international orders.
All orders are sent in discreet, non-branded packaging, ensuring complete privacy. No pharmacy branding or product details are visible on the outside of the parcel, so no one can identify what is inside without opening it. This provides an extra layer of confidentiality and peace of mind for customers.

What Is SimplyMeds Online’s Refund Policy?
Due to legal and safety regulations, any medication returned to SimplyMeds Online must be destroyed—even if unopened. For this reason, they cannot offer refunds for unwanted or returned medicines. Full refunds are only available if an order is cancelled before it has been dispatched.
If your order arrives damaged, they can arrange replacements depending on the issue:

• Damaged blister packs – If a box arrives crushed and tablets or capsules have been pressed out of their blister strips, SimplyMeds Online will replace the damaged blister packs once you provide sufficient evidence. After approval, the damaged strips must be disposed of at your local pharmacy.
  
• Damaged creams or ointments – If a tube has leaked, been pierced, or the contents have spilled into the packaging, a replacement will be issued upon receiving proof of the damage. Damaged tubes must then be safely disposed of at a pharmacy.
  
• Damaged liquid medicines – If a bottle of liquid or solution has leaked or smashed during transit, a replacement will be provided once photographic evidence is supplied. Broken glass should be handled with care and the damaged bottle disposed of at a pharmacy.
  

If your parcel arrives opened or appears tampered with, contact customer services immediately and do not use the product.
If your order does not include medication—for example, general healthcare items—returns are possible. Customers are responsible for the return shipping costs, and a full refund will be issued once the undamaged, unused item has been received.
Refunds are processed back to the original payment method only. Depending on your bank, it may take 5–10 working days for the funds to appear. Your statutory rights remain unaffected.

Do I Need a Prescription to Order from SimplyMeds Online?
You do not need to provide your own prescription when ordering treatments directly from their website. Simply select the treatment you need, complete the online consultation, and submit your order. A qualified prescriber will review your consultation to ensure the treatment is suitable for you. If approved, your order will be dispensed and dispatched.
If you already have a private prescription for a medicine they do not prescribe online, SimplyMeds Online may still be able to help. You can email a photo of your prescription to their team, who will check its validity, confirm whether they can supply the medication, and inform you of the cost.

How Can I Check If a Medication Is Genuine at SimplyMeds Online?
As a GPHC-registered pharmacy, SimplyMeds Online is fully licensed to dispense approved medicines in the UK. All medicines include batch numbers, expiry dates, and product licence numbers on their packaging. These identifiers can be cross-checked with the details displayed on blister strips, tubes, inhalers, or bottles to ensure authenticity and consistency.

I’m Experiencing Side Effects — What Should I Do at SimplyMeds Online?
Most side effects are detailed in the patient information leaflet included with every medication. Many common side effects are mild and improve over time. If you are concerned, if symptoms persist, or if they worsen, contact customer services for guidance.
If you experience severe side effects, signs of an allergic reaction, or symptoms that continue for an extended period, stop taking the medication immediately and seek medical attention as soon as possible.

Can I Use PayPal at SimplyMeds Online?
Yes, PayPal is accepted for many products. However, it cannot be used for items containing CBD, codeine (such as Solpadeine), or Tiger Balm. These items must be purchased using an alternative card payment method.